Donald Austin
Yucaipa,CA
Summary
My Goal is to be apart of a company that I can be impactful in, while promoting a positive culture that attracts and maintains the best and brightest in the industry. A company that has a positive fast paced atmosphere truly brings out the best in me.
Overview
9
9
years of professional experience
Work History
Plumbing Call By Call Manager
All City Plumbing
03.2024 - Current
- Managing a team of 7 plumbing technicians, holding them accountable to sales goals, company policies and procedures and plumbing performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained compliance with industry regulations by staying informed on changes in policies related to telemarketing practices.
- Analyzed call data to identify trends in customer needs, informing the development of targeted solutions and training programs.
- Led weekly team meetings focused on performance analytics, driving continuous improvement within the department.
Plumbing operations manager
Goettl Air Conditioning & Plumbing
01.2022 - 01.2024
- Working to build and maintain a positive team and culture.
- Driving success of the plumbing department to achieve required material, labor and sales KPI’s.
- Interviewing and hiring employees for the plumbing department.
- Managing install teams to ensure labor and material KPI percentages were being achieved for the Plumbing Install department.
- Managed Plumbing Technicians to hold them accountable to KPI expectations set forth by the company.
- I would also drive sales for the Corona CA Branch by holding weekly Goettl sales process meetings for both Plumbing and HVAC technicians, as well as having one-on-one meetings with plumbing technicians to review performance and provide coaching for improvement.
- Process and deliver performance documents/termination packets for Plumbing Technicians.
Plumbing Technician
Goettl Air Conditioning & Plumbing
01.2020 - 01.2022
- Responsible for achieving sales goals, performing high quality plumbing work, while achieving and maintaining KPI’s set forth by my management team and creating satisfied lifelong customers
- I would also train new Plumbing Technicians on the Goettl Sales process.
Plumbing Technician
Anthony's Plumbing
01.2020 - 09.2020
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
Plumbing Service Technician
All City Plumbing
01.2017 - 01.2020
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Exceeded sales targets through effective communication and presentation of plumbing systems to clients.
- Managed project timelines effectively, ensuring timely completion of installations without compromising quality or exceeding budgets.
- Provided accurate cost estimates based on detailed assessments of each project''s specifications, earning clients'' trust through transparency in pricing.
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Handled complex troubleshooting scenarios.
Plumbing Apprentice
Rob's Plumbing
02.2015 - 01.2017
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2013
Skills
- Creativity
- Sales
- Training
- Leadership
- Customer service
- Plumbing
- Call Routing
- Employee Motivation
- Coaching and Mentoring
- Information tracking
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
References
- Nick Englehart, (951)580-8687, All City Plumbing
- Reuben Parker, (720)527-2357, Goettl Air Conditioning &Plumbing
- Gabe Parker, (909)953-0405, Personal Reference
Timeline
Plumbing Call By Call Manager
All City Plumbing
03.2024 - Current
Plumbing operations manager
Goettl Air Conditioning & Plumbing
01.2022 - 01.2024
Plumbing Technician
Anthony's Plumbing
01.2020 - 09.2020
Plumbing Technician
Goettl Air Conditioning & Plumbing
01.2020 - 01.2022
Plumbing Service Technician
All City Plumbing
01.2017 - 01.2020
Plumbing Apprentice
Rob's Plumbing
02.2015 - 01.2017
High School Diploma -
Yucaipa High School
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