Amber Ramos
Salisbury Mills,NY
Summary
Dynamic and adaptable professional with a strong passion for embracing new roles and experiences. Known for a fearless approach to challenges, I thrive in diverse environments and am committed to continuous growth and learning. Bilingual with great communication skills, I excel at building relationships and collaborating effectively across cultures. My skills enable me to collaborate effectively with teams and engage stakeholders at all levels. Eager to leverage my versatility to contribute to innovative projects and drive organizational success.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Palisades Federal Credit Union
Nanuet, NY
03.2024 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Unit Supply Specialist
Y, U.S. Army National Guard
New Windsor
10.2020 - 12.2023
- As a unit supply specialist, it is primarily our responsibility to supervise or perform tasks involving the general upkeep and maintenance of all Army supplies and equipment.
- Our duties include receiving, inspecting, inventorying, loading, unloading, storing, issuing, and delivering supplies and equipment, as well as small arms.
- Schedule and perform preventive and organizational maintenance on weapons.
- Some additional training during Advanced Individual Training include procedures for shipping, receiving, storing, and issuing stock
Food Sales Representative
Solata Foods
Newburgh
03.2023 - 07.2023
- Responsible for development and maintaining of relationships with current and prospective customers in the assigned territory to generate a new business (Orange, Rockland, Westchester County, NYC, NJ, CT,)
- Identify and locate new business opportunities via social media but not excluding business visits, cold calls, and networking
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise
- Inform customers on new products, services, and enhancements that may be of interest.
- Work closely with Supply Chain department to help identify and address all products, quality, delivery etc
Case Manager Intern
U.S Army National Guard
Staten, Salisbury, Island, NY
10.2022 - 02.2023
- Asylum Migrant Mission declared by the State of New York in October 2022
- Worked along Project Hospitality and DHS (Dept. Homeless Services, ensuring each migrant is receiving the proper resources and benefits.
- Assessed clients' cognitive abilities and physical and emotional needs
- Developed and maintained a roster of all families moving in/out of building(s)
TD Bank
New York
01.2019 - 03.2022
- Provide excellent service to bank customers
- Perform a number of duties, including handling routine tasks, such as accepting deposits, processing payments, and disbursing withdrawals to customers.Handle customer inquiries, requests, and make recommendations on services and products offered by the bank
- Perform basic customer service tasks, such as answering phones and guiding the customer in the right direction.
Sales Associate
Calvin Klein, Harriman
06.2017 - 04.2019
- Promote company’s products through excellent customer service
- Welcome customers, guide them through to the correct section, answer questions and make sure guests have a pleasant experience
- Meeting sales goals each month
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Performed a full audit of inventory and sales reports, ensuring accuracy
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHAssociate of Science - Criminal Justice
SUNY Rockland Community College
Suffern, NY05.2020
High School Diploma -
Washingtonville Senior High School
Washingtonville, NY06.2018
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Proficient in Google applications
- Adaptability
- Creativity
- Customer service
- Time Management
- Social media
- Communication
Languages
- English, Spanish
Accomplishments
- Awarded for being Top 5% in a class of 200 in basic training for the United States Army NG
- Earn the opportunity to lead a platoon twice
- Awarded for being a leader - second in command for leading a platoon
Affiliations
- Real Estate
- Dance
- Volunteering
- National Honor Society
- ARNG
Timeline
Call Center Representative
Palisades Federal Credit Union
03.2024 - Current
Food Sales Representative
Solata Foods
03.2023 - 07.2023
Case Manager Intern
U.S Army National Guard
10.2022 - 02.2023
Unit Supply Specialist
Y, U.S. Army National Guard
10.2020 - 12.2023
TD Bank
01.2019 - 03.2022
Sales Associate
Calvin Klein, Harriman
06.2017 - 04.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Criminal Justice
SUNY Rockland Community College
High School Diploma -
Washingtonville Senior High School
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