Bethlhem Kinfe
Silver Spring,MD
Summary
Polite and professional African communities together are successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings.
Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Call Center Representative
African Communities Together (ACC)
01.2021 - 11.2023
- Worked remotely in a virtual team environment, navigating Windows operating systems efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
- Provided valuable feedback on call-related issues to contribute to ongoing improvement.
- Ability to handle confidential customer information with sensitivity.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Upheld confidentiality standards when handling sensitive customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Sales Representative
Isreal Yesigat Llc
02.2019 - 12.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Attended monthly sales meetings and quarterly sales trainings.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing, and order fulfillment.
- Demonstrated effective communication skills, both written and oral, to provide exceptional service.
- Utilized logical problem-solving skills to address customer concerns and promote positive interactions.
- Collaborated with diverse team to achieve sales targets and maintain high customer service standards.
- Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 100% of issues.
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA05.2025
Skills
- Proven oral and written communication skills
- Logical problem-solving skills for effective conflict resolution
- Ability to handle confidential customer information with sensitivity
- Strong organizational and work prioritization skills
- Comfortable working in virtual team environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Comfortable working in virtual team environment
- Technical Support
- CRM Navigation
- Logging call information
- Multi-Line Phone Systems
- Calm Under Pressure
- Inbound phone calls
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Exchange
- Complaint resolution
Timeline
Call Center Representative
African Communities Together (ACC)
01.2021 - 11.2023
Customer Service Sales Representative
Isreal Yesigat Llc
02.2019 - 12.2021
Bachelor of Science - Information Technology
Liberty University
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