Leticia Brabham
Atlanta,GA
Summary
Highly motivated and results-driven professional with over 2 years of experience in customer service, sales, and administrative support. Demonstrated success in marketing insurance products, building client relationships, and meeting sales and marketing goals. Strong communication, multi-tasking, and problem-solving abilities, combined with an entrepreneurial spirit and a passion for helping individuals protect their future. Eager to leverage skills in a dynamic office environment at State Farm to contribute to both personal and company success.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Parker Staffing Services
05.2022 - 04.2024
- Marketed and sold insurance products to customers using multiple communication channels (phone, email, chat), consistently exceeding monthly sales targets by 15%.
- Identified customer needs through active listening and effective questioning, offering tailored solutions and ensuring high customer satisfaction.
- Managed appointment scheduling for insurance consultations, ensuring timely follow-ups with leads, and maintaining a database of potential clients.
- Developed strong client relationships through persistent follow-up, achieving a 90% customer retention rate over a 12-month period.
- Collaborated with team members to achieve monthly marketing goals, contributing to a 25% increase in new client acquisition.
Administrative Assistant
Biolife Plasma Services
01.2021 - 03.2022
- Supported office operations by scheduling appointments, maintaining records, and coordinating with clients and internal teams to meet business objectives.
- Assisted in marketing outreach efforts, including preparing promotional materials and conducting follow-up communication with potential clients.
- Ensured a smooth client experience by addressing inquiries, resolving issues, and maintaining a high standard of customer service.
- Worked with leadership to meet organizational goals, consistently achieving a high level of customer satisfaction and compliance with internal processes.
- Demonstrated the ability to multi-task and manage competing priorities in a fast-paced office environment while maintaining excellent attention to detail.
Education
Associate of Science - Health Sciences
Atlanta Metropolitan State College
Atlanta, GA05-2025
Skills
- Sales Experience: Demonstrated success in direct sales and telemarketing, consistently meeting or exceeding performance targets
- Insurance Knowledge: Strong understanding of insurance products, with the ability to explain complex concepts in simple terms to clients
- Client Relationship Management: Proven ability to build and maintain long-lasting customer relationships
- Multi-tasking: Ability to manage multiple tasks simultaneously without compromising quality
- Teamwork: Collaborative and enthusiastic team member with an entrepreneurial spirit
- Communication Skills: Excellent verbal and written communication skills, with the ability to establish rapport with clients
- Scheduling & Organization: Experienced in managing schedules, handling appointments, and coordinating resources efficiently
Timeline
Call Center Representative
Parker Staffing Services
05.2022 - 04.2024
Administrative Assistant
Biolife Plasma Services
01.2021 - 03.2022
Associate of Science - Health Sciences
Atlanta Metropolitan State College
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