Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keona Dawkins

Fort Worth

Summary

Dynamic professional seeking a remote position that prioritizes flexibility while leveraging expertise in communication, time management, and technology. A commitment to maintaining a healthy work-life balance enhances engagement and effectiveness in all tasks. Eager to contribute a robust background in education, management, and customer service to a forward-thinking organization that values innovation and collaboration in a virtual environment.

Overview

10
10
years of professional experience

Work History

Call Center Representative

C3 Communications
01.2016 - 2016
  • Provided high-quality customer service and problem resolution through phone, email, and chat platforms.
  • Demonstrated excellent verbal and written communication skills to handle customer inquiries, concerns, and requests.

Assistant Manager

HEB Grocery
01.2017 - 01.2021
  • Managed a team of employees, overseeing daily operations, ensuring tasks were completed efficiently, and maintaining high customer service standards.
  • Delegated tasks to multiple team members at once, ensuring the smooth functioning of the store during peak hours.
  • Utilized time management skills to oversee shifts, inventory, and communicate effectively through email and Slack with staff.

Bookkeeper Lead

HEB Grocery
01.2017 - 01.2021
  • Managed financial records, processed invoices, and handled accounting software to maintain accurate financial records for a mid-sized company.
  • Worked independently to ensure all financial documents were up-to-date and accurate, providing reports to senior management.

Educator

Various Roles
01.2021 - Current
  • Designed and delivered engaging lesson plans, utilizing digital tools to ensure an interactive and effective learning experience.
  • Collaborated with colleagues in virtual settings to create educational content and improve student outcomes.
  • Facilitated virtual classroom environments using Zoom and Google Meets, ensuring smooth communication and a supportive learning space for all students.

Coach

Connally Middle/High School
01.2022 - 01.2024
  • Led and mentored individuals or teams, helping them develop their skills, set goals, and achieve success both individually and as part of a team.
  • Provided constructive feedback and guidance while managing group dynamics in a virtual or in-person setting.
  • Built strong, supportive relationships with athletes/participants to foster trust and motivation.

Grade Level Lead

Uplift Education
01.2024 - Current
  • Led a team of teachers within a specific grade level, facilitating collaboration, curriculum development, and effective classroom management.
  • Coordinated team meetings and professional development sessions to ensure alignment on educational goals and strategies.
  • Managed scheduling, resource allocation, and student progress tracking, ensuring that all students received the support they needed to succeed.
  • Acted as a liaison between administration and teaching staff to address any concerns or improvements in teaching practices.

Education

Bachelor of Science - Psychology

Texas Southern University
Houston, TX
12-2019

Skills

  • Communication: Strong verbal, written, and virtual communication skills developed through years of teaching, coaching, leading teams, and customer interaction
  • Time Management: Proven ability to balance multiple tasks, plan ahead, and meet deadlines independently or as part of a team
  • Technology Proficiency: Advanced knowledge of various remote work tools including Slack, Zoom, Google Meets, all email platforms, Google Drive, OneNote, Microsoft Excel, PowerPoint, and Microsoft Office Suite
  • Remote Work Adaptability: Comfortable with virtual collaboration, using cloud-based tools, and managing projects from a distance
  • Managing Multiple People: Experienced in supervising and coordinating several team members at a time, ensuring smooth operations, effective communication, and task delegation
  • Problem-Solving: Able to think critically and creatively to overcome challenges in fast-paced environments

Timeline

Grade Level Lead

Uplift Education
01.2024 - Current

Coach

Connally Middle/High School
01.2022 - 01.2024

Educator

Various Roles
01.2021 - Current

Assistant Manager

HEB Grocery
01.2017 - 01.2021

Bookkeeper Lead

HEB Grocery
01.2017 - 01.2021

Call Center Representative

C3 Communications
01.2016 - 2016

Bachelor of Science - Psychology

Texas Southern University

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