Hailey Victor
Elgin,IL
Summary
Dynamic Entertainment Shift Lead at Merlin Entertainments Group Ltd. with a proven track record in enhancing guest experiences and fostering a positive work environment. Skilled in employee training and conflict management, I effectively supervise staff and enforce safety standards, ensuring operational efficiency and high service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Entertainment Shift Lead
Merlin Entertainments Group Ltd.
04.2023 - Current
Education
Baking And Pastry
Elgin Community College
Elgin, ILHigh School Diploma -
Bartlett High School
Bartlett05.2024
Skills
- Service excellence in customer care
- Employee training initiatives
- Guest experience enhancement
- Conflict management techniques
- Safety standards enforcement
- Supervision of staff members
- Delegation of tasks effectively
- Enforcement of rules and policies
- Monitoring operational efficiency
- daily reporting methodologies
- decision-making proficiency
- a positive work environment
Certification
Food Handlers
First Aid training
Timeline
Entertainment Shift Lead
Merlin Entertainments Group Ltd.
04.2023 - Current
Baking And Pastry
Elgin Community College
High School Diploma -
Bartlett High School
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