Hailey Vieira
Loveland,CO
Summary
Organized an dependable candidate prepared to contribute effectively to accounts receivable operations. Known for improving payment processes and resolving payment discrepancies swiftly. Team-oriented with commitment to achieving financial accuracy and reliability. Proficient in financial software and possess strong problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Epic Egg Restaurants
03.2024 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Administrative Assistant and Accounts Receivable
Foundations Counseling LLC
07.2023 - 03.2024
- Drafted correspondence and other documents for CEO and department heads regarding collection rates and revenue.
- Managed accounts receivable processes ensuring timely and accurate invoicing.
- Maintained financial records using accounting software, enhancing data integrity and reporting efficiency.
Sales Associate
Delt Services
03.2022 - 07.2023
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Behavioral Job Coach and Sign Language Interpreter
Soul Dogs Inc
11.2021 - 03.2022
- Monitored client progress and adjusted job coaching strategies to meet needs for a non-profit.
- Kept detailed records of individual behavioral notes, and documents.
- Counseled clients one-on-one.
- Facilitated effective communication between deaf and hearing individuals in various settings.
Direct Care Professional
Sample Supports
06.2021 - 11.2021
- Provided individualized support to clients, promoting independence and enhancing quality of life.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression with daily progress notes.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients with diverse needs.
Lead Receptionist
City Bark
03.2020 - 06.2021
- Handled conflict resolution effectively, maintaining a positive environment for both clients and staff.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
Front Desk Receptionist
Best Western Plus Boulder Inn
09.2018 - 03.2020
- Oversaw daily cash handling processes, ensuring accuracy in financial transactions.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Implemented streamlined communication protocols between departments to improve service delivery.
Guest Service Representative
Target
08.2017 - 09.2018
- Facilitated smooth transactions using POS systems, ensuring accuracy in payments and receipts.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Social Work
Front Range Community College
05.2020
Skills
- Sales Promotion
- Verbal and Written Communication
- Financial Management
- Crisis Situations
- Time Management
- American Sign Language Proficient
- Payment Coordination
- Account Monitoring
- Financial Records and Reporting
- Business Administration
Certification
- TIPS Certification
- Non-Violent Crisis Intervention
- K9 CPR
- CPR/AED
- QMAP
- HIPAA
Languages
American Sign Language
Timeline
Server
Epic Egg Restaurants
03.2024 - Current
Administrative Assistant and Accounts Receivable
Foundations Counseling LLC
07.2023 - 03.2024
Sales Associate
Delt Services
03.2022 - 07.2023
Behavioral Job Coach and Sign Language Interpreter
Soul Dogs Inc
11.2021 - 03.2022
Direct Care Professional
Sample Supports
06.2021 - 11.2021
Lead Receptionist
City Bark
03.2020 - 06.2021
Front Desk Receptionist
Best Western Plus Boulder Inn
09.2018 - 03.2020
Guest Service Representative
Target
08.2017 - 09.2018
Associate of Arts - Social Work
Front Range Community College