Hailey Williams
Marietta,GA
Summary
Dynamic and dependable professional with a strong background in customer service and team leadership at MOD Pizza. Proven ability to resolve complaints and enhance service efficiency while training and mentoring team members. Skilled in cash handling and maintaining workplace safety, consistently fostering a positive and collaborative environment.
Overview
4
4
years of professional experience
Work History
Team Member
Panda Express
Kennesaw, GA
10.2024 - Current
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to new tasks and changes in menu offerings, enhancing efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Shift Leader
MOD Pizza
Marietta, GA
10.2021 - 04.2025
- Supervised daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored team members to enhance performance and improve service efficiency.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
Marietta High School
Marietta, GASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Workplace safety
- Organizing work stations
- Complaint resolution
- Team building
- Dependability and reliability
- Time management
- Flexible and adaptable
Timeline
Team Member
Panda Express
10.2024 - Current
Shift Leader
MOD Pizza
10.2021 - 04.2025
High School Diploma -
Marietta High School