Hailey Willis
Mendon,MA
Summary
Proven leader and efficient office administrator, adept in time management and administrative support, significantly enhanced community sense at Pi Beta Phi Fraternity for Women. Skilled in database entry and fostering customer engagement, achieved notable improvements in member retention and office productivity. Expertise in leadership and verbal communication, driving team collaboration and efficiency.
Overview
4
4
years of professional experience
Work History
Office Administrator
M.D. Chemicals
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
New Member Educator Assistant
Pi Beta Phi Fraternity for Women
09.2022 - 12.2022
- Helped promoted chapter values and expectations, resulting in a stronger sense of community among members.
- Supported introducing opportunities for involvement in subcommittees or projects as a means of building connections between incoming individuals.
- Ensured alignment of new member education with the New Member Educator and current best practices in recruitment and retention strategies within the larger organization.
- Helped emphasize personal accountability by regularly reviewing individual goals and achievements with each member during one-on-one meetings.
- Worked with New Member Educator to organized team-building activities to foster collaboration and camaraderie among new members.
- Providing additional ongoing support for new members throughout their transition period, ensuring seamless integration into the chapter community.
- Executed and operated missed or canceled meetings online
New Member Educator
Pi Beta Phi Fraternity for Women
12.2022 - 12.2023
- Promoted chapter values and expectations, resulting in a stronger sense of community among members.
- Streamlined the onboarding process by creating an efficient system for tracking member progress and milestones.
- Collaborated with chapter leadership to address any concerns or issues related to the new member experience.
- Provided ongoing support for new members throughout their transition period, ensuring seamless integration into the chapter community.
- Organized team-building activities to foster collaboration and camaraderie among new members.
- Delivered clear expectations about membership responsibilities through presentations, discussions, and written resources.
- Advised chapter leadership on strategies for improvement in the new member experience, contributing to long-term planning and development initiatives.
- Ensured alignment of new member education with current best practices in recruitment and retention strategies within the larger organization.
- Developed comprehensive training materials to ensure consistent education across all new members.
- Enhanced chapter communication by establishing a mentorship program between new and experienced members.
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for team members.
- Actively engaged new members upon entrance with pleasant greeting.
New Member Educator Assistant
Pi Beta Phi Fraternity for Women
09.2024 - 11.2024
- Collaborated with the New Member Educator to facilitate education programs for new members, ensuring alignment with organizational values and standards.
- Provided support in planning and executing activities, tracking progress, and addressing member needs.
- Offered guidance and leadership to maintain continuity and uphold the quality of the program during the transition of leadership.
- Advised chapter leadership on strategies for improvement in the new member experience, contributing to long-term planning and development initiatives.
- Emphasized personal accountability by regularly reviewing individual goals and achievements with each member during one-on-one meetings.
- Collaborated with chapter leadership to address any concerns or issues related to the new member experience.
- Increased member retention by implementing engaging and informative orientation sessions for new members.
- Developed comprehensive training materials to ensure consistent education across all new members.
Education
Bachelor of Arts - Psychology & Minior in Sociology
University of Connecticut
Storrs, CT05-2025
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Verbal communication
- Customer engagement
- Leadership and supervision
Timeline
New Member Educator Assistant
Pi Beta Phi Fraternity for Women
09.2024 - 11.2024
New Member Educator
Pi Beta Phi Fraternity for Women
12.2022 - 12.2023
New Member Educator Assistant
Pi Beta Phi Fraternity for Women
09.2022 - 12.2022
Office Administrator
M.D. Chemicals
05.2021 - Current
Bachelor of Arts - Psychology & Minior in Sociology
University of Connecticut
Similar Profiles
Colin ThielerColin Thieler
Medical Assistant Intern at M.D John Simon & M.D Richard VanderbrookMedical Assistant Intern at M.D John Simon & M.D Richard Vanderbrook
YuJin (Alice) MiciYuJin (Alice) Mici
TMS Coordinator at Robert D. McMullen M.D., P.CTMS Coordinator at Robert D. McMullen M.D., P.C
Sharlon TolesSharlon Toles
LVN at Dr Gregory Schwartz M.D.LVN at Dr Gregory Schwartz M.D.