Hailey Wurz
Temple,GA
Summary
Proactive leader with expertise in customer engagement and operational efficiency. Known for resolving customer issues promptly and enhancing team collaboration, ready to leverage skills to drive sales growth and elevate customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Deli Manager in Training
Harris Teeter Grocery Store
Carthage, NC
09.2025 - Current
- Assisted in managing deli operations, ensuring compliance with food safety regulations.
- Coordinated daily staff schedules to optimize workflow and enhance customer service.
- Trained new employees on deli procedures, product knowledge, and customer engagement techniques.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented merchandising strategies to improve product display and increase sales visibility.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with team members to streamline processes, improving efficiency in deli operations.
- Conducted quality checks on products to ensure freshness and adherence to company standards.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
Office Assistant/Front Office Supervisor
Food Lion
Hamlet, NC
06.2024 - 09.2025
- Assisted in daily operations by handling customer inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring product availability and accuracy in stock records.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
- Supported team members by training new hires on operational procedures and systems.
- Collaborated with management to enhance customer service strategies and improve satisfaction ratings.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Crystal River High School
Crystal River, FLSkills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Scheduling coordination
- Employee coaching
- Communication
- Staff training
- Customer complaint handling
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Assistant Deli Manager in Training
Harris Teeter Grocery Store
09.2025 - Current
Office Assistant/Front Office Supervisor
Food Lion
06.2024 - 09.2025
High School Diploma -
Crystal River High School