Shiva Ramcharan
Euless,TX
Summary
Results-driven Assistant Training Manager with expertise in developing and implementing impactful training programs. Proficient in strategic planning and staff development, leading to enhanced productivity and positive work environments. Demonstrated success in increasing employee morale and team efficiency through targeted training initiatives.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Assistant Training Manager (Deli)
Publix Supermarkets
Fort Myers, Florida
09.2018 - Current
- Coordinated training schedules and resources to optimize staff education efforts.
- Developed training programs for new team members to enhance onboarding experience.
- Facilitated workshops on customer service best practices for employees.
- Trained associates on company standards and customer service to ensure consistent customer experiences
- Educated new associates on food safety protocols to ensure compliance.
- Create production plans to minimize waste and grow sales
Area Coach
Taco Bell
Cape Coral, Florida
11.2009 - 09.2018
- Oversaw daily restaurant operations and ensured compliance with company standards.
- I started off with the company 10 years ago as a regular team member. I worked very precisely and stayed dedicated to working my way to higher positions. I was a Team Leader, Shift Manager, Assistant General Manager, and General Manager before becoming an Area Coach. I trained and helped develop numerous employees to management positions and always found ways to help grow our organization. Oversaw 8 restaurants and conducted regular inspections to verify inventory levels and cash handling. I also found ways to motivate my team to get the job done while recognizing them for the hard work they provide by always showing appreciation.
- Trained and developed team members to enhance service quality and performance.
- Managed staff scheduling and payroll to optimize labor efficiency.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL 08.2010 - 05.2014
Skills
- Training development
- Customer training
- Food safety training
- Resource management
Timeline
Assistant Training Manager (Deli)
Publix Supermarkets
09.2018 - Current
Associate of Arts - General Studies
Florida SouthWestern State College
08.2010 - 05.2014
Area Coach
Taco Bell
11.2009 - 09.2018