Outgoing and energetic individual who excels at multitasking, confident decision making and pays attention to detail. Extensive knowledge in both the service and retail industries with 30 years of experience.
Work History
Deli Clerk-Supervisor In Training
4 Years 11 Months
Costco | 09.2021 - Current
Managed deli inventory, ensuring optimal stock levels of meats, cheeses, and prepared foods.
Assisted customers by providing product recommendations and preparing custom orders efficiently.
Maintained cleanliness and organization of deli area, adhering to company standards for presentation.
Trained staff on proper food handling and safety protocols to ensure compliance with health regulations.
Implemented new display techniques that enhanced product visibility and increased customer engagement.
Service Deli Clerk-Management Top Contender
3 Years 8 Months
Publix Super Markets Inc | 12.2017 - 08.2021
Provide exceptional customer service to all guests, even in peak business periods.
Supervise, train and develop team members in accordance with company policies and procedures.
Developed and maintained positive working relationships with others to reach business goals.
Developed knowledge about products and sales items to answer shoppers' questions.
Gained in-depth knowledge of products and promotions to effectively assist shoppers.
Fostered positive relationships with team members to collaboratively achieve business objectives.
Supervised, trained, and developed team members to ensure adherence to company policies and procedures.
Facilitated inventory ordering processes to maintain optimal stock levels. to maintain appropriate levels of inventory.
General Manager
1 Year 1 Month
Super America/Marathon Gas Station | 11.2016 - 12.2017
Contributed to development of marketing strategy and advertising initiatives to enhance facility visibility and engagement.
Collaborated with suppliers to implement strategies for competitive beverage pricing, optimizing cost-effectiveness.
Worked with suppliers to outline improvement strategies like Competitive Beverage Pricing.
Conducted daily inventories to assure freshness appropriate levels of stock.
Performed daily ordering from multiple food and beverage vendors.
Oversaw hiring of new staff and developed schedules to optimize team efficiency.
Lead Financial Counselor
6 Years 7 Months
Gulf Coast Medical Center | 04.2010 - 11.2016
Developed training programs and provided mentorship for new employees.
Guided peers in accurately documenting admission policies, processing payments, and billing insurance.
Led implementation of new policies and procedures to improve patient care quality.
Restaurant Manager
4 Years 10 Months
Steak N Shake Enterprises Inc. | 01.2004 - 11.2008
Developed team building activities that engaged staff in up-selling, contributing to revenue targets.
Carefully interviewed, selected, trained and supervised staff.
Managed payroll and timekeeping processes, ensuring accurate paperwork for new hires and terminations.
Conducted interviews, selected, trained, and supervised staff to ensure a high-performing team.
Correctly calculated daily inventory and ordered appropriate supplies.
Owner/General Manager
10 Years 3 Months
The Phoenix Piano Bar And Grill/Stone Canyon Pizza Company | 09.1994 - 12.2004
Created unique events and promotions that increased customer engagement and boosted sales.
Supervised and trained team members to ensure adherence to company policies and enhance service quality.
Formulated sales and profit margin plans while maintaining margins and setting turnover objectives.
Verified cash drawer against the day's receipts.
Verified all deliveries against invoices and completed shortage and overage reports.
Education
Bachelor of Arts - Accounting
University of Missouri, Florida Gulf Coast University | 01-1992
FGCU 2008 to 2010
Skills
Food safety compliance
Inventory control
Store management
Customer service
Training development
Team leadership
Profit loss analysis
Ethical standards
Strong work ethic
Section name
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Timeline
Deli Clerk-Supervisor In Training
Costco
09.2021 - CurrentRead More
Service Deli Clerk-Management Top Contender
Publix Super Markets Inc
12.2017 - 08.2021Read More
General Manager
Super America/Marathon Gas Station
11.2016 - 12.2017Read More
Lead Financial Counselor
Gulf Coast Medical Center
04.2010 - 11.2016Read More
Restaurant Manager
Steak N Shake Enterprises Inc.
01.2004 - 11.2008Read More
Owner/General Manager
The Phoenix Piano Bar And Grill/Stone Canyon Pizza Company
09.1994 - 12.2004Read More
University of Missouri, Florida Gulf Coast University