Hailey Zupancic

College Station

Summary

Driven and personable Texas A&M student with over four years of leadership and customer service experience in fast-paced team environments. Passionate about creating positive work environments where both customers and coworkers feel welcomed, loved, and connected. Thrives in high-energy settings that require teamwork, adaptability, communication, and a friendly demeanor. Recognized for natural leadership, consistent vibrancy, and building genuine relationships that contribute to a strong team culture.

Overview

years of professional experience

Work History

ASSISTANT MANAGER / SHIFT LEAD

SMOOTHIE KING, INC.

06.2021 - 01.2025

Guided guests in selecting smoothies and retail products to support fitness and nutrition goals.
Implementation of store policies and standards when it comes to cleanliness, quality, and excellence of customer service.
Includes energetic demeanor, excellent communication skills, the ability to work well with others, and time management.
Trained and mentored new staff on product preparation and customer service.
Conducted inventory counts, resolved discrepancies, and maintained accurate paperwork to ensure system integrity.

Intern

MODERN WOODMEN FRATERNAL FINANCIAL

03.2023 - 08.2023

Community service management and oversight.
Organized and maintained partnerships with non-profit organizations to enhance community engagement.
Collaborated with team members to improve internal processes and workflows.
Promoted financial literacy through community workshops and educational programs.

Education

B.S. - Psychology

TEXAS A&M UNIVERSITY

College Station, TX

12-2027

High School Diploma - Multidisciplinary Studies Endorsement

FLOWER MOUND HIGH SCHOOL

Flower Mound, TX

05-2023

Skills

Customer Service & Relations
People-oriented Work Ethic
Data Analysis
Inventory Management

Staff Training
POS System Operation
Efficiency in a Fast-paced Work Setting
Upbeat Personality

College Honors

Distinguished Student - 2025, 2026
Dean's Honor Roll - 2025, 2026
The National Society of Leadership and Success (NSLS) Texas A&M University's Chapter - 2024-Present
Phi Sigma Pi National Honor Society - 2023-Present
Honor Society - 2023-Present
The Society for Collegiate Leadership & Achievement (SCLA) Honor Society - 2023-Present

College Campus Activities

Texas A&M Fish Camp Counselor (2024-2025) and Fish Camp Chair (Present) - Create an energetic and welcoming environment for incoming freshmen by leading fellow students through inclusive team-building activities
Texas A&M CONNECT Club Service Executive - Seek to assist the BCS community by leading an organization of students in various service events - Present
Texas A&M Respecting Yourself While Demonstrating Leadership, Loyalty, Integrity, Excellence, and Selfless Service (RYLLIES) - Present
Sophomores Leading and Motivating (SLAM) - 2024-2025
Aggies Selflessly Serving In Shaping Tomorrow (ASSIST) - 2023-2024
12th Man Foundation Student Member - 2023-Present
Texas A&M Intramurals Basketball - 2023-2024
Texas A&M Academic Coaching for Excellence (ACE) - 2023-2024
Adopt a Street Cleanup - Street site leader for organization - Present
The Big Event Job Site Leader - 2025-2026
Houston Food Bank - Leading and directing occasional day trips for a student organization - Present

Additional Community Service/Activies

National Charity League (NCL) - Served an annual term as President, as Cultural Events Chairperson, and Mother-Daughter Tea Chairperson
Camp Erin Grief Camp Counselor
The WARM Place Grief Support Center for Children
LISD Dressed to Learn Closet - Organized supply drives
Sarcoma Foundation of America - Race to Cure Sarcoma event coordinator
Annual Veterans Wreaths Across America
Communities in Schools of North Texas - Fundraising organizer
Journey to Dream - Summer volunteer
Broken Halos Haven Grief Support Center
CCA Food Pantry - Community volunteer

Timeline