Sebastian Valverde
Orlando,FL
Summary
Dedicated and experienced hospitality professional with 10 years of experience, applying for the Assistant Manager role. Demonstrates exceptional leadership skills, multitasking abilities, and communication skills. Passionate, energetic, and goal-oriented with a commitment to serving others. Fluent in English and Spanish. Proficient in food safety and sanitation, operating POS systems, cash handling, and providing exemplary guest service.
Overview
13
13
years of professional experience
Work History
Assistant Manager / Shift Lead
Reyes Mezcaleria
08.2021 - Current
- Lead, orient, and train all new hires to ensure a cohesive and knowledgeable team
- Deliver exemplary guest service by attentively addressing guest needs and offering innovative solutions to ensure their satisfaction
- Foster open communication between Front of House (FOH) and Back of House (BOH) staff to ensure guest satisfaction
- Oversee FOH ordering and inventory management, ensuring seamless operations
- Collaborate with management to develop the lead expo role and its associated responsibilities
- Work closely with the management team to promptly identify and address performance issues and opportunities among team members
- Proficient in Microsoft Excel and Word, using these tools to manage and analyze data, create reports, and maintain documentation
- Responsible for making the server schedule, ensuring optimal staffing levels and coverage
- Maintain and order FOH inventory, ensuring all necessary supplies are available and minimizing waste
- Oversee new menu rollouts, coordinating with kitchen staff and marketing to ensure smooth transitions and successful promotions
- Created a comprehensive training manual for server assistants, streamlining the onboarding process and ensuring consistency in training.
Assistant Manager
Outback Steakhouse
03.2011 - 08.2021
- Efficiently managed a high volume of calls while handling online and UberEats orders simultaneously
- Demonstrated composure in stressful situations, exhibiting crisis management skills with a solution-first mindset
- Cultivated a positive work environment by building strong connections with guests, colleagues, and management
- Trained and developed new staff through our training guide while ensuring all 'Outback standards' were being met
- Awarded Employee of the Month six times throughout tenure
- Provided unwavering support to all FOH staff, reinforcing company values and promoting a positive atmosphere
- Engaged with guests to ensure a memorable and enjoyable dining experience
- Effectively addressed all guest concerns and requirements with sincere empathy.
Education
Associate's Degree -
Valencia College
08.2011
Skills
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Operations Management
- Compliance understanding
- Cost Reduction
- Business Development
- Hiring and Training
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager / Shift Lead
Reyes Mezcaleria
08.2021 - Current
Assistant Manager
Outback Steakhouse
03.2011 - 08.2021
Associate's Degree -
Valencia College