Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and teamwork.
Hi, I’m
Hailey M. Norris
Morgantown,WV
Summary
Overview
4
years of professional experience
Work History
Dicks Sporting Goods
Sales Associate / Customer Service Representative
05.2022 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information
Homegoods
Sales Associate / Customer Service
06.2020 - 06.2021
Job overview
- Make product recommendations or services to customers based on their needs and preferences
- Be efficient, innovative, and work as team in fast paced retail environment
- Help customers with financial records, such as opening store credit card
- Prepared merchandise for sales floor by pricing or tagging.
Kohls
Sales Associate / Customer Service
09.2019 - 04.2020
Job overview
- Make product recommendations or services to customers based on their needs and preferences
- Be efficient, innovative, and work as a team in the fast paced store environment
- Help customers with financial records, such as opening a store credit card
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
West Virginia UniversityMorgantown, WV
Bachelor of Science from Business Administration (Marketing, Strategic Social Media
05.2025
University Overview
- Relevant Coursework: ADV215, PR215, among many Marketing and Strategic Social Media Courses.
- Horticulture Club, Snowboard Club & Country Line Dancing Club Member.
Skills
- Certified in Microsoft Powerpoint Microsoft Excel Microsoft Word
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Product Organization
- Managing Multiple Tasks
- Building Morale
Timeline
Sales Associate / Customer Service Representative
Dicks Sporting Goods
05.2022 - Current
Sales Associate / Customer Service
Homegoods
06.2020 - 06.2021
Sales Associate / Customer Service
Kohls
09.2019 - 04.2020
West Virginia University
Bachelor of Science from Business Administration (Marketing, Strategic Social Media
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