Hailey M. Norris
Morgantown,WV
Summary
Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and teamwork.
Overview
2
2
years of professional experience
Work History
Team Lead
Monster Up & Up Festival
Morgantown, WV
01.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate / Customer Service Representative
Dicks Sporting Goods
05.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information
Education
Bachelor of Science - Marketing, Strategic Social Media
West Virginia University
Morgantown, WV05.2025
Skills
- Certified in Microsoft Powerpoint Microsoft Excel Microsoft Word
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Product Organization
- Managing Multiple Tasks
- Building Morale
- Schedule Management
- Trend Tracking
Timeline
Team Lead
Monster Up & Up Festival
01.2024 - Current
Sales Associate / Customer Service Representative
Dicks Sporting Goods
05.2022 - Current
Bachelor of Science - Marketing, Strategic Social Media
West Virginia University
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