Tiffanie Tate
Las Vegas
Summary
Motivated Team Lead with 4 years of hands‑on experience in fast‑paced environments. Known for strong leadership, problem‑solving, and communication skills, with a consistent focus on learning quickly and delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
IQVIA
11.2022 - Current
- Assist my team with rejections and PA's via Teams
- Managed call volume maintenance while providing assistance on lines as necessary.
- Managed communication with patients regarding reimbursement rejections, reversals, and reactivation requests.
- Addressed and resolved all client escalations promptly and efficiently.
- Deliver variables to client monthly
- Facilitate one on one trainings
- Complete QBR Report
- Hold Time Report
- Attendance Report
- Create Work Instructions
- Complete P&P Reports and Facilitate Reviews
- Onboarding for New Hires
- Complete and deliver SLAs to cilent
- Activation/Deactivation of RXID's
- Reversals of Smartcards
- Weekly meeting with client and provide meeting minutes
- Assisted in processing miscellaneous check requests. Supported team members with check request tasks. Collaborated with colleagues to complete check requests effectively.
- Client Escalations/CSM Cases/ Enter Claims escalation via Lilly Portal
- Provided patients with requested terms and conditions to ensure clarity and compliance.
- Oversaw communication processes to relay updates from clients to the team. Managed information flow between IQVIA and clients to ensure clarity. Coordinated team briefings to align on client communications.
PSR Program Support Representative
IQVIA
01.2022 - 11.2022
- Assist patients with program eligibility, explanation of program benefits and troubleshooting submission rejection(s)
- Support patients, medical offices via telephone, fax, email or other available means of contact to supervisor on staff
- Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program
- Process Prior Authorizations for patients who may need assistance with eligibility programs
Registered Pharmacy Technician
AnazaoHealth Corporation
03.2021 - 01.2022
- Enters prescription orders into the pharmacy computer system
- Takes inbound calls from medical offices for office use orders
- Verifies Physicians credentials; ie DEA, NPI for valid address to ship C-II
- Talks with customers by phone or e-mail and responds to customer question and or request for information including billing, order status, delivery status, etc
- Verifies and or updates accuracy of patient demographic information; ie address, allergies, credit card information
- Gathers and prepares information from medical offices for Pharmacist to enter into pharmacy system; ie patient demographics, bill and ship to, drug etc
Registered Pharmacy Technician
Walgreens
08.2016 - 03.2021
- Utilizing pharmacy systems to enter patient and drug information; ensuring information is entered correctlyverifying patient insurance
- Handles telephone calls from physician offices along with inbound and outbound calls from patients
- Process manual claims for third party program prescription services in a timely and efficient manner;
- And other clerical duties
- Filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions
- Perform point of service activities, takes customer to OTC aisle when possible to assist with locating products, copay collection for prescriptions
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
Child Care Provider
Las Vegas Athletic Club
05.2015 - 09.2017
- Maintain a safe play environment
- Monitor children while parent is using gym
- Follow all safety and check in policies and procedures; current immunization records
- Answer phones from guest to set up reservations
Education
High School Diploma -
Beaumont High School
Beaumont, CA06.2005
Skills
- CPR/BLS Certified
- Pharmacy Math Calculations
- Inventory Checks and Restocking
- Medication Counting
- Transcribing Prescriptions
- HIPAA Training & Compliance
- Pharmacy Abbreviations
- Prescription Processing & Filling
- Prescription Labeling
- Preparing Ointments, Creams, Pastes
- Medication Order Entry
- Dispensing
- C-2 Procedures
- Charting
- Familiar with Pharmacy Insurance
- Communicating with Insurances
- Medical Terminology
- Microsoft Word, Excel, PowerPoint
Certification
Pharmacy Technician License | Nevada State Board of Pharmacy | License Number PT19016
Timeline
Team Lead
IQVIA
11.2022 - Current
PSR Program Support Representative
IQVIA
01.2022 - 11.2022
Registered Pharmacy Technician
AnazaoHealth Corporation
03.2021 - 01.2022
Registered Pharmacy Technician
Walgreens
08.2016 - 03.2021
Child Care Provider
Las Vegas Athletic Club
05.2015 - 09.2017
High School Diploma -
Beaumont High School