Haileyrose Opulski
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
SHIFT LEADER
Pampered Pets Hospitality Center
08.2025 - Current
- Supervised daily operations to ensure high-quality pet care and customer service.
- Monitored canine body language to identify and de-escalate signs of stress, over-stimulation, or aggression before conflicts occurred
- Administered oral and topical medications and followed strict feeding schedules for dogs with specific medical or dietary needs
- Supervised playgroups and monitored canine interactions for safety, reporting any issues.
- Managed daily care, including feeding, watering, walks, and administering medication.
ANIMAL ATTENDANT
Ocean County Health Department
07.2024 - 06.2025
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Increased adoption rates with thorough evaluations of potential adopters and matching them with suitable animals.
- Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall shelter operations.
- Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.
- Fed and watered animals to provide necessary nutrients and keep pets healthy, including specific dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
RETAIL SUPERVISOR
Buff City Soap
02.2024 - 12.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Produced hand-made goods following safety protocols ensuring safe products for public use.
SEASONAL RETAIL SUPERVISOR
Borgata Casino, Hotel & Spa
04.2023 - 08.2023
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Supervised all store locations in the casino, 10, and delivered products to the when needed.
- Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times to keep operation running smoothly.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
RETAIL SUPERVISOR
Rainbow Shops
05.2022 - 05.2023
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
Education
Bachelor of Science - Animal Health And Behavior
Unity Environmental University
Unity, ME06-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Teamwork and collaboration
- Reliability and punctuality
- Store maintenance
- Stocking and receiving
Timeline
SHIFT LEADER
Pampered Pets Hospitality Center
08.2025 - Current
ANIMAL ATTENDANT
Ocean County Health Department
07.2024 - 06.2025
RETAIL SUPERVISOR
Buff City Soap
02.2024 - 12.2024
SEASONAL RETAIL SUPERVISOR
Borgata Casino, Hotel & Spa
04.2023 - 08.2023
RETAIL SUPERVISOR
Rainbow Shops
05.2022 - 05.2023
Bachelor of Science - Animal Health And Behavior
Unity Environmental University