Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

Hailey Miller

Silver Spring,MD

Summary

Adaptable and driven professional with experience in logistics, customer relations, and technical problem-solving. Skilled in managing high-pressure environments with attention to detail and a collaborative mindset. Currently pursuing a degree in Political Science and seeking opportunities to apply critical thinking, communication, and organizational skills in a public policy or government setting.

Overview

5
years of professional experience

Work History

King Kia
Gaithersburg, MD

Automotive Technician
09.2024 - Current

Job overview

  • - Diagnose and repair complex vehicle systems with attention to safety and precision.
  • - Communicate technical findings clearly to both customers and team members.
  • - Maintain detailed records and adhere to strict compliance and safety protocols.
  • - Collaborate in a fast-paced environment, reinforcing time management and problem-solving skills.

Total Wine & More
Laurel, MD

Delivery Dispatcher
05.2023 - Current

Job overview

  • - Handle customer communications related to delivery issues.
  • - Coordinate and monitor driver routes and shipment statuses.
  • - Review contracts and dispatch paperwork to ensure accuracy and efficiency.
  • - Resolve customer complaints with professionalism and promptness.

Total Wine & More
Laurel, MD

Merchandiser
09.2021 - 05.2023

Job overview

  • - Updated signage and displays for promotional accuracy.
  • - Managed inventory levels and ensured visual compliance on sales floor.
  • - Inspected merchandise and supported team organization.

Instacart
Silver Spring, MD

Integrated Shopper
10.2020 - 02.2021

Job overview

  • - Navigated stores efficiently to fulfill customer orders.
  • - Ensured packaging and order labeling followed safety protocols.
  • - Maintained high satisfaction ratings through effective service.

Education

University of Maryland Global Campus
Adelphi, MD

Bachelor of Science from Political Science

University Overview

(In Progress)

West Virginia University
Morgantown, WV

No Degree from International Studies

Wheaton High School
Silver Spring, MD

High School Diploma
05.2019

Skills

  • - Policy & Issue Analysis
  • - Customer & Public Relations
  • - Research & Information Synthesis
  • - Technical Problem Solving
  • - Quality Assurance
  • - Time Management & Organization
  • - Communication & Collaboration
  • - Google Suite (Docs, Sheets, Slides, Drive)
  • - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages

English - Native or Bilingual

References

References available upon request.

Timeline

Automotive Technician

King Kia
09.2024 - Current

Delivery Dispatcher

Total Wine & More
05.2023 - Current

Merchandiser

Total Wine & More
09.2021 - 05.2023

Integrated Shopper

Instacart
10.2020 - 02.2021

University of Maryland Global Campus

Bachelor of Science from Political Science

West Virginia University

No Degree from International Studies

Wheaton High School

High School Diploma

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