Haili Burda
Elwell,MI
Summary
I am very motivated to be apart of a company and/or establishment long term that will help me advance my communication skills, customer service experience, and organizational skills. Being team oriented, paying attention to detail, and time management are strong skills that I have developed as well.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Cleaning Specialist
Cleaning Solutions LLC
Mount Pleasant, MI
08.2024 - 04.2025
- Utilized proper safety procedures when handling hazardous chemicals.
- Ensured all cleaning tools were properly stored after each shift.
- Inspected completed work for accuracy before leaving the premises.
- Dusted furniture, walls, machines, and equipment.
- Cleaned ceiling vents with vacuum cleaner attachments.
- Vacuumed carpets and upholstered furniture.
- Maintained janitorial closets in orderly fashion to ensure adequate supplies for cleaning staff use.
Customer Service Representative
Craig Frames
Ithaca, MI
05.2024 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Machine Operator
Mahle Engine Components
Saint Johns, Michigan
03.2022 - 04.2024
- Set up and operate machine tools to produce precision parts and instruments.
- Record production information such as quantities produced and materials used on daily logs.
- Observe machine operations to detect any problems or defects in the finished product.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Troubleshoot malfunctions in equipment or processes.
- Comply with company policies regarding quality control procedures.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings according to production requirements.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Prepared machine for production processes by equipping with required tools and parts.
Inkjet Operator
Clover Imaging Group
Ithaca, Michigan
10.2017 - 02.2022
- Verified accuracy of finished products by comparing them with proofs or digital images provided by clients.
- Assisted in troubleshooting complex problems related to the operation of the inkjet printer equipment.
- Loaded paper stock into the input tray of the inkjet printer according to size requirements.
- Operated multiple inkjet printers simultaneously in a fast-paced environment.
- Set up jobs by loading software programs with specific instructions for each job run.
- Inspected and tested inkjet printers to ensure quality performance.
Education
Kearsley High School
Flint, MISome College (No Degree) - Physical Therapy
Mid Michigan Community College
Mount Pleasant, MISkills
- Quality inspection
- Customer relationship management
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Conflict resolution
- Strong work ethic
- Safety and compliance
- Customer service
- Problem-solving
- Multitasking and organization
- Record keeping
Timeline
Cleaning Specialist
Cleaning Solutions LLC
08.2024 - 04.2025
Customer Service Representative
Craig Frames
05.2024 - 08.2024
Machine Operator
Mahle Engine Components
03.2022 - 04.2024
Inkjet Operator
Clover Imaging Group
10.2017 - 02.2022
Kearsley High School
Some College (No Degree) - Physical Therapy
Mid Michigan Community College