Haili Guerrero
Murrieta,CA
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Excel at communication, patience, and empathy, allowing for effective engagement with all ages. Hardworking, professional, certified in CPR and First Aid, and intermediate in American Sign Language.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
child care provider
Anisa Zepeda
Murrieta, CA
01.2024 - Current
- Supervised children's activities and ensured safe play environments.
- Prepared nutritious meals and snacks for children daily.
- Communicated effectively with parents regarding children's progress and needs.
- Organized engaging games and arts and crafts to stimulate creativity.
- Maintained cleanliness and order in play areas and sleeping quarters.
- Implemented daily routines to provide structure for children's day.
- Fostered positive relationships with children, promoting social skills development.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
Reading Cinemas
Kayla Wright
la mesa
02.2023 - 11.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a clean and welcoming front desk environment consistently.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
Mc Donalds
Mc Donalds
San Diego, California
07.2022 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash accurately, ensuring proper change for customers.
- Adhered to food safety guidelines while managing food orders at the counter.
Education
High School Diploma -
Murrieta Mesa High School
Murrieta, CA06-2022
Skills
- Supervision techniques
- Child nutrition planning
- Activity organization
- Parent communication
- Safety protocols
- Customer service
- Team collaboration
- Cash handling
- Problem solving
- Patience and empathy
- Reliability
- Task prioritization
- Time management
- Organizational skills
- Calm under pressure
- First Aid/CPR
- Friendly, positive attitude
- American sign language
- interpreting techniques
Languages
English
Professional
American sign language
Professional
Spanish
Elementary
Certification
Heart savers first aid
References
References available upon request.
Timeline
child care provider
Anisa Zepeda
01.2024 - Current
Reading Cinemas
Kayla Wright
02.2023 - 11.2023
Mc Donalds
Mc Donalds
07.2022 - 12.2022
High School Diploma -
Murrieta Mesa High School