Hailie Jeffries
Bowling Green,OH
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality.
Overview
2
2
years of professional experience
Work History
Director of Sales/Front Desk Manager
Hampton Inn
Bowling Green, Ohio
2021.06 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Conducted financial audits on scheduled basis.
- Managed all group sales and contracts.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
Paraprofessional Aide
Autism Model School
Toledo, Ohio
2020.01 - 2020.07
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Front Desk Agent/Sales Intern
Holiday Inn
Toledo, Ohio
2019.01 - 2019.12
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Arts - English Literature
Bowling Green State University
Bowling Green, OH12.2019
Skills
- Safety and security procedures
- Rate changes
- File management
- Problem-solving skills
- Complaint management
- Exceptional Microsoft Excel skills
- Review of contracts
- Direct sales
Timeline
Director of Sales/Front Desk Manager
Hampton Inn
2021.06 - Current
Paraprofessional Aide
Autism Model School
2020.01 - 2020.07
Front Desk Agent/Sales Intern
Holiday Inn
2019.01 - 2019.12
Bachelor of Arts - English Literature
Bowling Green State University