Summary
Overview
Work History
Skills
Timeline
Generic

Hailie Jones

Woodburn,KY

Summary

*Dynamic leader with a proven track record at Amazon, enhancing team productivity and operational efficiency. Expert in staff training and development, coupled with exceptional customer service skills, significantly improved workplace safety and sales leadership. Skilled in fostering a collaborative environment, driving both employee engagement and customer satisfaction.

*Developed skills in team leadership and customer service in fast-paced retail environment. Demonstrates strengths in inventory control and conflict resolution, ensuring smooth operations and customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in new role.


*Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

5
5
years of professional experience

Work History

Lead Key Holder

Dollar General
09.2023 - 08.2024
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.

Manager

Captain D's
03.2022 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.

Warehouse Supervisor

Amazon
08.2021 - 12.2021
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and handling operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Trained new team members on proper and safe use of tools and equipment.

Shift Leader

SUBWAY®Restaurants
03.2019 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Assisted managers
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Skills

  • Team motivation
  • Store operations
  • Staff training and development
  • Delegation and supervision
  • Cash handling accuracy
  • Sales leadership
  • Loss prevention strategies
  • Customer service
  • Workplace safety
  • Training and mentoring

Timeline

Lead Key Holder

Dollar General
09.2023 - 08.2024

Manager

Captain D's
03.2022 - 12.2022

Warehouse Supervisor

Amazon
08.2021 - 12.2021

Shift Leader

SUBWAY®Restaurants
03.2019 - 01.2020

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Hailie Jones