Hailie Martin
Seattle,WA
Summary
Motivated individual with a proven track record in customer service and sales. Experienced in cultivating strong customer relationships, identifying customer needs, and delivering exceptional customer service through strong communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Preschool Teacher
Bright Horizons Child Care
04.2025 - 05.2025
- Aided in the implementation of classroom routines and transitions, ensuring a smooth flow of activities throughout the day
- Provided assistance during circle time activities, engaging children through songs, stories, and interactive discussions
- Fostered a nurturing environment that encouraged social and emotional development.
- Engaged children in interactive play to promote cognitive skills and creativity.
- Maintained cleanliness and organization of classroom materials and resources.
- Organized snack time and nap hours.
Cashier/Attendant
Petro Truck Stop
12.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Customer Service Representative
Alorica
09.2024 - 01.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Cashier/Customer Service
The Home Depot
03.2021 - 04.2021
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
Wal-Mart Associate
Walmart
05.2020 - 07.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High school diploma -
Remote
01.2022
Skills
- Exceptional customer service
- Proficient in computer applications
- Strong organizational skills
- Analytical problem-solving
- Sales transaction handling
- Proficient in phone etiquette
- Childhood education expertise
- Effective communication skills
Certification
- First Aid Certification April 2025 to April 2027
- CPR Certification April 2025 to April 2027
Timeline
Assistant Preschool Teacher
Bright Horizons Child Care
04.2025 - 05.2025
Cashier/Attendant
Petro Truck Stop
12.2024 - 01.2025
Customer Service Representative
Alorica
09.2024 - 01.2025
Cashier/Customer Service
The Home Depot
03.2021 - 04.2021
Wal-Mart Associate
Walmart
05.2020 - 07.2020
High school diploma -
Remote
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