Hailie Mcardle
Spiren Solutions
Sacramento,CA
1
Language
5
years of professional experience
Sales-driven professional with strong communication skills, a coachable mindset, and a relentless work ethic. While my experience spans hospitality and service roles rather than ticket sales, I've consistently driven upsells, handled objections, and closed on the spot, proving I can sell in fast-paced, high-pressure environments. I take feedback as fuel, not criticism, and I show up ready to work harder than the person next to me. Ready to bring that grit and eagerness to learn to a sales team that values effort as much as results.
Work History
Sales Representative
- Followed up with warm leads to present annuity packages, enhancing client understanding and engagement
- Identified client goals and concerns to customize product explanations, fostering trust and rapport
- Addressed client objections and questions to facilitate informed decision-making during sales process
- Followed up with warm leads to present and explain annuity packages to prospective clients
- Remote
Server
1 Year 4 Months- Built rapport quickly with guests to identify preferences and recommend menu and drink pairings, driving repeat business and higher average ticket size
- Upsold appetizers, specials, and beverages through consultative recommendations, contributing directly to increased per-table revenue
- Managed multiple client relationships simultaneously in a fast-paced, high-volume environment, prioritizing needs under time pressure
- Collaborated cross-functionally with bar and kitchen staff to ensure seamless service delivery, including independently managing bar operations during solo shifts
- Resolved guest concerns in real time, maintaining satisfaction and loyalty through clear communication and quick problem-solving
- Maintained deep product knowledge (menu, ingredients, pairings) to confidently answer questions and guide purchasing decisions
Starbucks Barista
2 Years 3 Months- Delivered a consistently high-quality customer experience, building strong rapport that drove customer loyalty and repeat visits
- Built meaningful client relationships by learning guest names and preferences, personalizing service to increase satisfaction and retention
- Informed customers about products, promotions, and menu options, increasing customer engagement and sales, using consultative recommendations to guide purchasing decisions and drive add-on sales
- Processed transactions accurately and efficiently in a high-volume, fast-paced environment, ensuring a smooth customer experience
- Maintained rigorous quality, safety, and cleanliness standards, reflecting strong attention to detail and reliability
- Recognized as Partner of the Quarter Twice for outstanding performance and customer service — a top-tier distinction awarded to a small percentage of partners company-wide
Event Coordinator
5 Months- Coordinated logistics for social and corporate events, including birthdays and business meetings, to consistently meet client expectations and venue standards
- Coordinated logistics for social and corporate events, including birthdays and business meetings, ensuring client expectations and venue standards were met
- Provided attentive, high-touch guest service throughout events, enhancing client and guest experiences while representing the venue's brand
- Maintained a polished, organized environment through efficient table clearing and resets, supporting seamless event flow
- Performed reliably in a fast-paced, high-profile setting, often serving clients with high expectations for quality and professionalism
- Developed strong communication and collaboration skills while coordinating with venue staff, vendors, and clients to ensure seamless event execution
Education
High school diploma
Skills
Sales & Client Relations
Consultative Selling
Upselling strategies
Account management
Objection Handling
Customer Retention
POS Systems
Operations & Performance
Stress management
Multitasking
Calm Under Pressure
Communication Skills
Interpersonal
Follow-up
Languages
English
Native or Bilingual
Timeline
Sales Representative
Spiren Solutions
08.2026 - CurrentRead More
Server
Clubhouse 56
02.2024 - 06.2025Read More
Starbucks Barista
Starbucks
11.2021 - 02.2024Read More
Event Coordinator
Del Paso Country Club
08.2021 - 01.2022Read More
High school diploma
Read More