Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Support Specialist
Walmart
11.2023 - 10.2026
Resolved customer inquiries regarding orders, returns, and product availability.
Coordinated with store associates and fulfillment teams to track missing, delayed, or incorrect orders.
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Documented service cases accurately in CRM systems to support itmely follow-up and issue resolution.
Customer Service Representative
Henry Doorly Zoo and Aquarium
03.2020 - 11.2023
Resolved guest inquiries regarding admissions, memberships, exhibits, and daily operations.
Processed ticket sales and membership transactions using point-of-sale systems.
Coordinated service recovery for complaints, refunds, and visitor concerns.
Supported special events with accurate guest communication and entry procedures.