Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hailie Wilton

Omaha,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Customer Support Specialist

Walmart
11.2023 - 10.2026
  • Resolved customer inquiries regarding orders, returns, and product availability.
  • Coordinated with store associates and fulfillment teams to track missing, delayed, or incorrect orders.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Documented service cases accurately in CRM systems to support itmely follow-up and issue resolution.

Customer Service Representative

Henry Doorly Zoo and Aquarium
03.2020 - 11.2023
  • Resolved guest inquiries regarding admissions, memberships, exhibits, and daily operations.
  • Processed ticket sales and membership transactions using point-of-sale systems.
  • Coordinated service recovery for complaints, refunds, and visitor concerns.
  • Supported special events with accurate guest communication and entry procedures.

Education

High School Diploma -

South High School
Omaha, NE
05-2021

Skills

  • Customer relationship management (CRM)
  • Client management
  • Problem-solving
  • Active listening
  • Order management
  • Customer service excellence
  • Communication skills
  • Teamwork and collaboration
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Support Specialist

Walmart
11.2023 - 10.2026

Customer Service Representative

Henry Doorly Zoo and Aquarium
03.2020 - 11.2023

High School Diploma -

South High School
Hailie Wilton