Haily Gonzalez
Danbury,CT
Summary
Hardworking Receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
7
7
years of professional experience
Work History
Front Desk Sales Administrator
Keeler Motor Car Co.
06.2024 - Current
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Efficiently reviewed Timecard of other staff members and corrected any missing time punches
- Gather Biweekly Website Audits and provide information to Management
Front Desk Receptionist
Danbury Auto Group
08.2022 - 06.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Maintained business office inventory and equipment by checking stock for needed supplies
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Sorted invoices for accounting department by date stamping and filing by vendor code
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Completed basic bookkeeping and document filing
- Greeted customers, answered general questions and directed to appropriate locations
- Collecting large sums of money and handling with care as it is counted and verified
- Scanning in customers' ID into the Promax system
- Inputting car information into the dealertrack system in a timely manner
- Adapting to different situations that bring different levels of stress and multi-tasking
Associate
Aldi Supermarket
08.2020 - 10.2021
- Moved fast to get things done by the end of the shift
- Answered store and merchandise questions and led customers to wanted items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Lifted items that were at least 50 pounds and efficiently stocked items
- Answered customer questions and provided store information
- Built and maintained relationships with peers and upper management to drive team success
- Supported management team to facilitate task completion and meet performance goals
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
Crew Member
Wendy's
01.2018 - 01.2019
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Adhered to company safety standards, including cleanliness and preparation procedures
- Closely followed protocols for emergency situations, maintaining calmness and efficiency
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Wiped down tables and equipment, swept and refilled stock
- Served food quickly for positive guest experiences
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Packed fast food products in approved containers, cups and bags
- Explained current promotional information and items to patrons
Education
High School Diploma -
Greenwich High School
Greenwich, CTNorwalk Community College
Norwalk, CTSkills
- Goal setting
- Adaptability
- Stock management
- Interpersonal skills
- Cash handling
- Written and verbal communication
- Active listening
- Effective communication
- Customer Service
- Multitasking and Prioritization
- Computer Proficiency
- Call Answering and Routing
- Data Entry and Database Software
- Positive Attitude and Energetic
- CRM software
- Sales pipeline management
Timeline
Front Desk Sales Administrator
Keeler Motor Car Co.
06.2024 - Current
Front Desk Receptionist
Danbury Auto Group
08.2022 - 06.2024
Associate
Aldi Supermarket
08.2020 - 10.2021
Crew Member
Wendy's
01.2018 - 01.2019
Norwalk Community College
High School Diploma -
Greenwich High School
Similar Profiles
Dana ChieraDana Chiera
Head Receptionist at Keeler Motor Car Co.Head Receptionist at Keeler Motor Car Co.
NAZLI CAN AKNAZLI CAN AK
Collector at MOTOR CAR CONCEPTS IICollector at MOTOR CAR CONCEPTS II
JAMES TeagardnerJAMES Teagardner
Business Owner at Jimmy’s Motor Car CompanyBusiness Owner at Jimmy’s Motor Car Company