Haimanote Kassahun
Atlanta,GA
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
6
6
years of professional experience
Work History
Manager
Xperience Sports
Atlanta, GA
02.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Initiated new projects that resulted in increased productivity across all departments.
Patient Account Representative
Children's Healthcare of Atlanta
Atlanta, GA
06.2019 - 12.2022
- Documented all pertinent financial and insurance information regarding eligibility, verification, co-payments, and co-insurance.
- Monitored changes in health care policies and procedures related to insurance verification process.
- Received, analyzed and responded to incoming calls from patients and providers regarding insurance issues.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Collected co-pays and other payments from patients at time of service.
- Entered patient data into electronic medical record system accurately and efficiently.
Truck Dispatcher
Yodita Tax & Trucking Services
Atlanta, GA
08.2020 - 03.2021
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Assigned loads to drivers based on customer requirements and availability.
Education
Associate Degree in Health Sciences - In progress
Georgia State University
Atlanta, GASkills
- FLUENT IN [Amharic, Tigrinya, English]
- Cross-functional team leadership
- Complex problem-solving abilities
- Financial records oversight
- Customer Service
- Data entry proficiency
- Proficient in [Adobe, Microsoft, EHR Systems, POS systems]
- Medical & Insurance terminology knowledge
- Adaptability
- Billing documentation
- HIPAA compliance
Timeline
Manager
Xperience Sports
02.2023 - Current
Truck Dispatcher
Yodita Tax & Trucking Services
08.2020 - 03.2021
Patient Account Representative
Children's Healthcare of Atlanta
06.2019 - 12.2022
Associate Degree in Health Sciences - In progress
Georgia State University
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