Summary
Overview
Work History
Education
Skills
QI & Research Publications
Honors & awards
Current Professional Memberships
Current Licenses & Certifications
Timeline
Hi, I’m

Hairong Carrier

Quality Improvement Specialist / RN
Baltimore,MD
Hairong Carrier

Summary

Outcome-oriented and passionate quality improvement (QI) professional with a strong background in Lean Six Sigma deployment, with extensive clinical care experience.

Skilled at identifying, initiating, and resolving complex issues, prioritizing high-value-added solutions while reducing non-value added waste in work processes.

Demonstrated ability to initiate and execute QI projects by optimizing innovations and connections to improve patient-care quality and safety.

Detail-oriented collaborator with a multilingual background, recognized for analytical thinking, adaptability, and a creative approach.

Developed strong cultural intelligence and open-mindedness through work in diverse countries.

Overview

27
years of professional experience
23
years of post-secondary education

Work History

Johns Hopkins Hospital (JHH)

Quality Improvement Specialist
2 2021 - Current

Job overview

  • Winner of the 2024 Elizabeth Martinez "People's Choice" Award at the Johns Hopkins Armstrong Institute Patient Safety & Quality Leadership Academy.
  • Award-winning Lean Six Sigma Green Belt Project on Mechanical Prophylaxis for Venous Thromboembolism (VTE) Prevention.
  • QI project was selected as a podium presentation session at the 2024 Johns Hopkins Medicine Quality Safety and Service Summit.
  • Connected and led 6 JHH hospital departments to improve the QI project process metric from a baseline of 20% to an average of 85%. Improved the key metric from a baseline of 5% to an average of 53%.
  • Leapfrog: Active participation in live annual computerized provider order entry (CPOE) Leapfrog Testing and Evaluation for JHH.
  • Surgical Procedure Reviews: Initiated a high-risk procedure review proposal and participated in the workgroup identifying high-risk procedures.
  • Took the initiative to apply LEAN methodology to reduce manual data abstraction by more than 40% while collaborating with the Johns Hopkins Health System (JHHS) & JHH Clinical Analytics teams to achieve a more value-added procedure review process.
  • Ongoing Provider Practice Evaluations (OPPE): Created streamlined timelines for each process cycle. Collaborating with stakeholders and contributing to each step of OPPE since February 2021. The work includes process planning, revising, updating timelines; creating and uploading reports for KPIs, data analysis, and validations; creating PowerPoint presentations; presenting at departmental OPPE meetings; finalizing departmental OPPE summary report with physician advisors; advising on clinical indicators, workflow, and Vizient metrics to Clinical Analytics team and QITLs.
  • JHHS OPPE Integration: Active participation in refining the organizational global and departmental indicators for JHHS OPPE Integration and participating in JHHS / Vizient Harmonization and JHHS OPPE Steering Committee Planning Workgroups.
  • Regulatory: Participated in The Joint Commission Regulatory Prep-Survey, Actual Survey, and Post-Survey Peri-Op History and Physical (H&P) Workgroup.
  • Quality Improvement Standardization: Contributed to JHH Quality Improvement Standard Tools Workgroup.
  • Core Measures: Performing monthly abstractions for Perinatal (PC-01 and PC-02), Colonoscopy (OP-29), and ED (OP-18).
  • Practicum for Clinical Informatics (01/2022 - 05/2022), Information Service, IT Department, Johns Hopkins Bayview Medical Center.

Endoscopy Unit for Gastroenterology, Hepatology, Pulmonology, and Nephrology, Department of Medicine, Johns Hopkins Hospital

Charge RN
08.2011 - 02.2021

Job overview

  • Practiced as a Unit Charge Nurse, and a resource nurse, especially for advanced therapeutic endoscopic procedures.
  • Led the Policy and Procedure Committee and updated Endoscopic Procedural Policies for Hopkins Policy Online (HPO).
  • Collaborated as the Unit Research Coordinator for Quality Improvement (QI) and research projects.
  • Served as a hand hygiene champion to improve hand washing compliance to minimize healthcare-associated infections.
  • Served as an EPIC superuser at the Endoscopy unit for patient specimen labeling. Initiated the improvement work for Dr. Lennon's Pittsburgh pancreatic specimen handling resulted with 100% accuracy.
  • Participated in 2018 and 2019 HITEC (Hopkins International Therapeutic Endoscopy Course) by leading a therapeutic group with Dr. Ngam to demonstrate live ESD (Endoscopic. Submucosa Dissection), ERCP, and other GI therapeutic procedures.
  • Mentored international nurse leaders at the Endoscopy unit.
  • Conducted tours at JHH for visiting Asian Hospital Leaders organized by Johns Hopkins International and Institute of Johns Hopkins Nursing.
  • Served as a Board Member at the Chesapeake Society of Gastroenterology Nurses and Associates (CSGNA) and organized regional educational conferences.

Neuroscience, Johns Hopkins Bayview Medical Center

Registered Nurse
01.2010 - 08.2011

Job overview

IMC, Northwest Hospital

Registered Nurse
08.2009 - 12.2009

Job overview

International Hospitals

International Nurse Leader/ Clinical Educator
01.2007 - 01.2009

Job overview

Beijing Vista International Clinic

Registered Nurse
09.2005 - 09.2006

Job overview

Beijing Nurse Training Center

Nurse Leader / Clinical Nurse Educator
03.2005 - 09.2005

Job overview

Teaching Hospitals

Nurse Leader / Clinical Nurse Educator
01.2004 - 01.2005

Job overview

Medical and Surgical ICU, Al-Mana General Hospital

ICU Registered Nurse
10.2001 - 11.2003

Job overview

Cardiovascular Surgery ICU, Zaozhuang Municipal Hospital

ICU Registered Nurse / Charge RN
08.1997 - 10.2001

Job overview

Education

Johns Hopkins Medicine Armstrong Institute
Baltimore, MD

Leadership in Patient Safety & Quality Improvement from Lean Six Sigma, High-Reliability Organization QI
05.2001 - 05.2024

University Overview

University of Maryland Baltimore
Baltimore, MD

MS from Healthcare / Nursing Informatics

University Overview

Notre Dame of Maryland University
Baltimore, MD

MSN from Healthcare / Nursing Leadership & Administration

University Overview

Notre Dame of Maryland University
Baltimore, MD

BSN from Nursing

University Overview

Shandong University
Jinan, China

BSN / ADN from Nursing

University Overview

Skills

Lean Six Sigma Deployment in Healthcare

Quality Improvement Tools

Project Podium Presentations

Evaluation in Patient Safety and Quality

Human Factors in Safety and Quality

Ongoing Provider Practice Evaluation (OPPE)

Refining Clinical Quality Metrics

Surgical Procedure Quality Review

Quality and Safety Measures in Healthcare

AHRQ TeamSTEPPS Master

Clinical Informatics

Leapfrog CPOE test

Core Measure

ICU and Gastroenterology Nursing

Procedure Area Workflow Management

Certified Medical Staff Interpreter

Basic and Advanced Cardiac Life Support

Evidence-Based Practice

Regulatory Compliance in Healthcare

Quality Assurance and Quality Improvement

EPIC Superuser

Clinical Quality Auditing

Data Management, Analytics, and Visualization

Healthcare and Nursing Management

QI & Research Publications

QI & Research Publications
  • 2024 _ Award-Winning Lean Six Sigma Green Belt Project on Mechanical Prophylaxis for Venous Thromboembolism (VTE) Prevention selected as a podium presentation session at Johns Hopkins Medicine Quality Safety and Service Summit
  • 2020 _ Invited Subject Matter Expert for RELIAS Certified Gastroenterology Registered Nurse (CGRN) Certification review courses. Revising Gastroenterology Nursing Pearls Review Series on Endoscopy Procedures, Policies, and Review Questions
  • 2019 _ Publication on Journal of Clinical Gastroenterology Improving the Quality of Bowel Preparation for Colonoscopy: Populations to Target in an Urban Tertiary Care Setting. George Kunnackal John, Avesh J. Thuluvath, Hairong Carrier, Nitin K. Ahuja, Ekta Gupta, Ellen Stein. DOI: https://doi.org/10.1016/S0016-5085(18)30895-3
  • 2018 _ Research Presentation for Digestive Disease Week (DDW) Improving the Quality of Bowel Preparation for Colonoscopy: Populations to Target in an Urban Tertiary Care Setting. George Kunnackal John, Avesh J. Thuluvath, Hairong Carrier, Nitin K. Ahuja, Ekta Gupta, Ellen Stein. DOI: https://doi.org/10.1016/S00165085(18)30895-3
  • 2018 _ QI Poster Presenter at MNA (Maryland Nurses Association) Convention and Johns Hopkins Scholars Day Conference Title "Effective Nursing Leadership Begins with Self-Care"
  • 2017 _ QI Poster Presentation at Johns Hopkins Scholars Day "Nursing Perceptions of Clinical Research: Impact on Nursing Workflow at Endoscopy"

Honors & awards

Honors & awards
  • 2024 Elizabeth Martinez "People's Choice" Award, Johns Hopkins Medicine Armstrong Institute Patient Safety & Quality Leadership Academy.
  • 2019 Selected by Johns Hopkins GI Therapeutic Lead Physicians to attend national SGNA conference.
  • 2018 Care Commitment and Excellence Award, Endoscopy, Johns Hopkins Hospital.
  • 2017 Inducted to Sigma Theta Tau International Honor Society of Nursing.
  • 2016 Graduate Nursing Faculty Scholarship (GNF) for MSN study.
  • 2015 SGNA Scholarship award to attend National Annual Conference and Courses.
  • 2015 Perfect attendance award at work, Johns Hopkins Hospital.
  • 2015 EKG dysrhythmia contest winner at Endoscopy, Johns Hopkins Hospital.
  • 2000 Excellent Registered Nurse award in Zaozhuang City, China.
  • 1997 Excellent Student Nurse award in Zaozhuang City, China.
  • 1997 Excellent Provincial Graduate award in Shandong Province, China.
  • 1994-1997 Excellent Student Leader award in Nursing Institute of Shandong University
  • 1987-1997 Many awards in English and Chinese calligraphy competitions at schools in China

Current Professional Memberships

Current Professional Memberships
  • 2021 - Present, National Association for Healthcare Quality (NAHQ)
  • 2021 - Present, Maryland Association for Healthcare Quality (MAHQ)

Current Licenses & Certifications

Current Licenses & Certifications
  • 2024 - present, Armstrong Institute Patient Safety & Quality Leadership Academy (Johns Hopkins Medicine)
  • 2023 - present, Agency for Healthcare Research and Quality (AHRQ) TeamSTEPPS Master
  • 2023 - present, Evaluation in Patient Safety and Quality (Johns Hopkins Medicine)
  • 2022 - present, Lean Six Sigma Green Belt (Johns Hopkins Medicine)
  • 2021 - Present, Quality Improvement Officer and PI Plan Certificate (Johns Hopkins Medicine)
  • 2021 - Present, Lean Practitioner for Healthcare (Johns Hopkins Medicine)
  • 2021 - present, Patient Safety Quality and Leadership (Johns Hopkins Medicine)
  • 2019 - present, Qualified Bilingual Staff Interpreter (Johns Hopkins Medicine International)
  • 2009 - present, Maryland Board of Nursing RN License
  • 2003 - present, American Heart Association BLS and ACLS Provider

Timeline

Charge RN
Endoscopy Unit for Gastroenterology, Hepatology, Pulmonology, and Nephrology, Department of Medicine, Johns Hopkins Hospital
08.2011 - 02.2021
Registered Nurse
Neuroscience, Johns Hopkins Bayview Medical Center
01.2010 - 08.2011
Registered Nurse
IMC, Northwest Hospital
08.2009 - 12.2009
International Nurse Leader/ Clinical Educator
International Hospitals
01.2007 - 01.2009
Registered Nurse
Beijing Vista International Clinic
09.2005 - 09.2006
Nurse Leader / Clinical Nurse Educator
Beijing Nurse Training Center
03.2005 - 09.2005
Nurse Leader / Clinical Nurse Educator
Teaching Hospitals
01.2004 - 01.2005
ICU Registered Nurse
Medical and Surgical ICU, Al-Mana General Hospital
10.2001 - 11.2003
Johns Hopkins Medicine Armstrong Institute
Leadership in Patient Safety & Quality Improvement from Lean Six Sigma, High-Reliability Organization QI
05.2001 - 05.2024
ICU Registered Nurse / Charge RN
Cardiovascular Surgery ICU, Zaozhuang Municipal Hospital
08.1997 - 10.2001
Quality Improvement Specialist
Johns Hopkins Hospital (JHH)
2 2021 - Current
University of Maryland Baltimore
MS from Healthcare / Nursing Informatics
05.2022
Notre Dame of Maryland University
MSN from Healthcare / Nursing Leadership & Administration
05.2018
Notre Dame of Maryland University
BSN from Nursing
05.2016
Shandong University
BSN / ADN from Nursing
07.1997
Hairong CarrierQuality Improvement Specialist / RN