Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Hairu Fan

Summary

I am a passionate and driven individual known for problem-solving, excellent time management, strong analytical thinking, and adaptability under stress. I am also sincere, with good interpersonal skills, quick learning ability, and a proactive, detail-oriented approach. With two years of intense banking experience, I excel in organization and high-quality work delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
years of professional experience

Work History

Central Michigan University

Student Worker
09.2022 - Current

Job overview

  • I responded to international students' admission inquiries via email. Made independent decisions based on established guidelines.
  • Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
  • Provided valuable input during department meetings, often contributing ideas that led to improvements in workflow efficiency or student satisfaction levels.

Central Michigan University

Graduate Assistant
09.2022 - 06.2023

Job overview

  • Conducted research projects, adhering to the professor's directives, and presented findings. Enhanced research quality by providing thorough literature reviews and data analysis support.
  • Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
  • Supported the director with relevant tasks and event announcements. Assisted in various departments and areas as needed.

Agricultural Bank Of China

Customer Service Manager
07.2019 - 07.2021

Job overview

  • I primarily manage the bank's corporate business, serving and assisting corporate clients with banking services.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly. Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

Central Michigan University
Mount Pleasant, MI

Master of Science from Applied Statistics And Analytics
12.2024

University Overview

Central Michigan University
Mount Pleasant, MI

Master of Science from Information Systems
12.2023

University Overview

Shaanxi Xueqian Normal University
Xian, China

Bachelor of Science from Psychology
07.2019

University Overview

Skills

  • Language skill: Proficient in Chinese, fluent in English, normal communication
  • Professional skill: Second Place at CMU's 11th Annual ERPsim Competition, Python, SQL, SPSS, Minitab, SAS, R, SAP, Analyze data in Microsoft Excel , Access, Tableau
  • Office skills: MS Office software, beautify PPT, mail handling, business communication, research and analysis, schedule management, documentation and reporting, project management, and database management

Websites

Timeline

Student Worker
Central Michigan University
09.2022 - Current
Graduate Assistant
Central Michigan University
09.2022 - 06.2023
Customer Service Manager
Agricultural Bank Of China
07.2019 - 07.2021
Central Michigan University
Master of Science from Applied Statistics And Analytics
Central Michigan University
Master of Science from Information Systems
Shaanxi Xueqian Normal University
Bachelor of Science from Psychology

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Hairu Fan