Haithem Ben Abid
Doha
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Waiter
Pre-Opening Tono By Akira Back
01.2023 - Current
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waiter
Ardjan Gammarth Hotel
01.2021 - 01.2023
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Bourguiba Institute of Languagues
TunisiaBachelor Degree of Marketing And Business - Marketing
Beb Lakadhra School
Lafaytte 05.2020
Bachelor of Economics -
L Essort Ulturel School , Tunis
Tunisia04.2020
Skills
- customer service skills
- the ability to work well with others
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail
- excellent verbal communication skills
- a desire to help people
- active listening skills
- a good memory
Certification
Pre Opening Certificate TONO BY AKIRA BACK
Languages
English
Native language
English
Proficient
C2
French
Proficient
C2
Arabic
Proficient
C2
DATE OF BIRTH
26/12/1997
Timeline
Bar Waiter
Pre-Opening Tono By Akira Back
01.2023 - Current
Waiter
Ardjan Gammarth Hotel
01.2021 - 01.2023
High School Diploma -
Bourguiba Institute of Languagues
Bachelor Degree of Marketing And Business - Marketing
Beb Lakadhra School
Bachelor of Economics -
L Essort Ulturel School , Tunis
Pre Opening Certificate TONO BY AKIRA BACK
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