Haither Zaragoza

· Receives requests for information by radio, telephone, Teletype, and computer systems and determines appropriate sources to access and/or action to be taken.

· Receives and responds to messages and requests from field personnel, external law enforcement agencies and others authorized to receive information.

· Prioritizes order of response to inquiries.

· Maintains logs and records.

· Verifies, updates, and enters information into the Police Department's Computer System and National Crime Information Computer System (NCIC).

· Conducts criminal history checks (III).

· Responsible for officer safety while on channel.

· Conducts wants and warrants checks on people, vehicles, and other property.

· Verifies driver’s license & vehicle tag status.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisting in writing all emergency plans for Sedgwick County, including private businesses.
• Tier II reports – keeping copies per the law, including hazard warnings on Tier II facilities in the 9-1-1 system, and work with Tier II partners with first responders for training as requested.
• Wrote, conducted, and documented exercises including Tabletop Exercises, Functional Exercises, & Full-Scale Exercises.
• Grant writing for multiple grants utilized in Emergency Managements. Ensured requirements for the grants were met by the deadline.
• Assisted in Emergency Operations Center activations as needed.
• Conducted public outreach to include private, governmental, and public partnerships.
• Storm spotting.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch or field trips, ensuring safety at all times.