Michael Dula
Los Angeles,CA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
46
46
years of professional experience
Work History
Firefighter/Paramedic/Emergency Medical Dispatcher
Los Angeles City Fire Department
02.1987 - 07.2020
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers and Firefighters.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- I was a First responder for 27 years and a Dispatcher for 7 Years.
- Licensed Paramedic for 28 years.
- Assisted the Fire Prevention Bureau with seasonal hillside brush inspections.
- Performed annual Fire inspections to occupancies at the Fire Station Level.
Warehouse Order Selector Foreman
Ralphs Grocery Distribution Center
10.1984 - 02.1987
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Utilized warehouse management system to accurately track and update inventory records.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Organized warehouse shelves and racks to maximize space utilization.
- Stored materials and supplies for accessibility and easy retrieval.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Grocery Clerk
Gelsons Markets
01.1981 - 10.1984
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Grocery Clerk
Smith's Food King
06.1974 - 10.1984
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
High School Diploma -
John F Kennedy High School
Granada Hills, CA06.1976
Skills
- Customer Needs Assessments
- Office Support
- Customer Inquiries
- Dispatcher Monitoring
- Emergency Call Routing
- Information Intake
- Emergency Medical Dispatching
- Supply Restocking
- Emergency Assistance
- Emergency Communications
- Emergency Preparedness
- Map Reading
- Treatment Protocols
- Basic Life Support Knowledge
Timeline
Firefighter/Paramedic/Emergency Medical Dispatcher
Los Angeles City Fire Department
02.1987 - 07.2020
Warehouse Order Selector Foreman
Ralphs Grocery Distribution Center
10.1984 - 02.1987
Grocery Clerk
Gelsons Markets
01.1981 - 10.1984
Grocery Clerk
Smith's Food King
06.1974 - 10.1984
High School Diploma -
John F Kennedy High School
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