HAJA SAVAGE
Woodbridge,VA
Summary
Detail-oriented and personable IT and Administrative Support Specialist with years of experience in customer-facing technical and clerical roles, including healthcare IT, EMR support, and helpdesk operations. Proven ability to deliver prompt, professional service in high-volume, high-priority environments. Strong background in managing scheduling systems, data entry, front desk operations, and record maintenance. Adept at handling confidential information with discretion and ensuring a welcoming and efficient customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
EXPERIS
06.2019 - 04.2025
- Served as the initial point of contact for support inquiries, managing user accounts and resolving hardware/software issues.
- Handled administrative requests including account onboarding, permissions updates, and system documentation.
- Delivered support via phone, email, and walk-ins, mirroring front desk and service representative duties.
- Maintained tracking of tickets in ServiceNow and ensured clear communication with users.
EPIC/SERVICE DESK ANALYST – EMR SYSTEMS (EPIC)
Intellect Resources Inc.
Atlanta, USA
09.2015 - 12.2019
- Provided direct support for healthcare staff using Epic, resolving login issues and processing access requests.
- Maintained accurate digital records of user interactions, adhering to HIPAA standards.
- Assisted with front desk walk-in traffic and support tickets via phone and email
Epic Application Analyst
Intellect Resources Inc.
Remote
03.2011 - 09.2015
- Responded to service desk requests, assisting clinical and non-clinical staff with software usage.
- Delivered virtual training and front-line support via remote login tools.
- Helped manage application access permissions and digital records.
Education
Bachelor - Information Technology
Milton Margai College
01.2015
Bachelor - Computer Science
University of Maryland Global Campus (UMGC)
Skills
- Customer Service & Front Desk Operations
- Administrative Support & Records Management
- Data Entry & Filing (Electronic and Physical)
- Work Order Management
- Microsoft Office Suite (Outlook, Excel, Word)
- Calendar & Schedule Management
- Remote and In-Person Technical Support
- Fleet/Vehicle Services Coordination
- Communication (Phone, Email, In-Person)
- HIPAA & Security Compliance
- Incident Tracking (ServiceNow, Remedy)
Certification
- Certified Kubernetes Administrator (CKA), 05/01/23
- AWS DevOps Engineer – Professional, 04/01/23
- Microsoft AZ-400: DevOps Engineer Expert, 03/01/23
- Certified Scrum Master (CSM), 01/01/21
Timeline
IT Help Desk Technician
EXPERIS
06.2019 - 04.2025
EPIC/SERVICE DESK ANALYST – EMR SYSTEMS (EPIC)
Intellect Resources Inc.
09.2015 - 12.2019
Epic Application Analyst
Intellect Resources Inc.
03.2011 - 09.2015
Bachelor - Information Technology
Milton Margai College
Bachelor - Computer Science
University of Maryland Global Campus (UMGC)
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