Hajar Carter
Springfield,MA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure maximum customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Qur'an Reading Group Teacher/Administrator
Muslim Women
08.2021 - Current
- Schedule, set-up and run Zoom room.
- Tutor participants in Zoom 'literacy'.
- Listen and correct adult, beginning level participants in their Arabic recitation of parts of the Qur'aan (a book of revelation in Arabic).
- Explained and demonstrated the different grammatical rules of Arabic Qur'aan recitation.
Healthcare Customer Service Representative
Blue Cross Blue Shield of Massachusetts
08.2023 - 02.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Increased first-call resolution by gathering information, assessing and fulfilling callers' needs, and educated on important policies and procedures.
- Expanded knowledge of medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Call Center Customer Service Representative
United Mission For Relief And Development
06.2022 - 07.2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed 75-100 calls a day
- Raised most for campaign donations of all staff
Call Center Customer Service Representative
United Mission For Relief And Development
03.2022 - 05.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer calls and emails (50-100 inquires) to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Private Nanny
Najiyah Abdur-Rauf
09.2018 - 05.2019
- Supervised children, (full-time from 8am-5pm) with homework assignments and special projects across different subjects.
- Assisted children with the daily morning routines (i.e. brushing teeth, changing clothes, making beds, etc.)
- Prepared healthy meals and snacks.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Education
Associate of Arts - Liberal Arts General Studies
Springfield Technical Community College
Springfield, MA05.2021
High School Diploma -
Islamic Educational Cooperative (IEC)
05.2017
Skills
- Excellent Communication Skills
- Computer Basics and Microsoft Office Skills
- Caring and Empathetic Demeanor
- Strong Work Ethic and Dependable
- Excellent Organizational and Planning Skills
- Database Maintenance
- Salesforce
- Insurance verification
- EHR management
- HIPAA compliance
- Remote office availability
Timeline
Healthcare Customer Service Representative
Blue Cross Blue Shield of Massachusetts
08.2023 - 02.2024
Call Center Customer Service Representative
United Mission For Relief And Development
06.2022 - 07.2022
Call Center Customer Service Representative
United Mission For Relief And Development
03.2022 - 05.2022
Qur'an Reading Group Teacher/Administrator
Muslim Women
08.2021 - Current
Private Nanny
Najiyah Abdur-Rauf
09.2018 - 05.2019
Associate of Arts - Liberal Arts General Studies
Springfield Technical Community College
High School Diploma -
Islamic Educational Cooperative (IEC)
Similar Profiles
Fatima Zohra MedmouneFatima Zohra Medmoune
Case Manager at Muslim Women Resource CenterCase Manager at Muslim Women Resource Center
Fatima Zohra MedmouneFatima Zohra Medmoune
Case Manager at Muslim Women Resource CenterCase Manager at Muslim Women Resource Center
Maha AldawodMaha Aldawod
Leadership & Activities at Coalition Of Muslim Women Of KWLeadership & Activities at Coalition Of Muslim Women Of KW