HAKAN OZAR
San Diego,CA
Summary
Highly skilled in providing IT support with strong troubleshooting abilities and knowledge of hardware and software systems. Consistently delivers timely and accurate technical assistance, ensuring minimal downtime and user satisfaction. Conscientious approach to problem-solving, maintaining orderly and methodical processes for efficient issue resolution, and dedicated to achieving reliable results.
Overview
17
17
years of professional experience
Work History
Busser
Bosforo
San Diego, California
08.2025 - Current
- Cleared and set tables efficiently for incoming guests.
- Assisted servers by delivering food and drinks promptly.
- Collaborated with kitchen staff to support food preparation needs.
- Transported dirty dishes to the kitchen for washing and sanitizing.
Busser
230fifth Rooftop
New York, New York
04.2025 - 08.2025
- Cleared and set tables efficiently for incoming guests.
- Responded to guest inquiries with friendly and attentive service.
- Transported dirty dishes to the kitchen for washing and sanitizing.
Server
Cinar Turkish Restaurant
Cliffside Park, USA
11.2024 - 04.2025
- Greeted and accommodated guests, building positive experience from first interaction.
Busser
Tosun Turkish Restaurant
Edgewater, USA
06.2024 - 10.2024
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
Helpdesk Support Specialist
Kazanci Holding Company
Istanbul, Turkey
02.2021 - 10.2024
- Worked closely with other IT teams to troubleshoot difficult technical issues.
- Ensured compliance with established standards related to system configuration management.
- Remote and on-site support for internal end users.
- Remotely connected to handled terminals to install and update software applications.
Helpdesk Support Specialist and Asset Management
DHL Freight Turkey
Istanbul, Turkey
11.2017 - 01.2021
- I managed the tickets on Servicenow system.
- Provided on-site technical support during scheduled visits to regional branches.
- Ensure full compliance with ISO 27001 Information Security Management System (ISMS) requirements.
- Actively participated in internal audits to maintain and improve information security standards.
IT Specialist
Upi Logistic INC.
Istanbul, Turkey
09.2011 - 01.2017
- Provided technical support to internal customers via phone, email, and remote access tools.
- Installed, configured and maintained various software applications on Windows systems.
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations.
IT Specialist
Dogus Hospital
Manisa, Turkey
07.2008 - 07.2011
- Provided technical support to internal end users via phone, email, and remote access tools.
- Installed, configured and maintained various software applications on Windows systems.
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations.
Education
Computer Technology and Programming -
Celal Bayar University
Manisa, Turkey03.2013
Skills
- IT documentation
- Food delivery
- Table setup
- Time management
- Table clearing
- IT troubleshooting
- Technical issue analysis
- Servicenow ticket support management
- ISO 2700(ISMS)
Languages
English
Full Professional
Turkish
Native/ Bilingual
Timeline
Busser
Bosforo
08.2025 - Current
Busser
230fifth Rooftop
04.2025 - 08.2025
Server
Cinar Turkish Restaurant
11.2024 - 04.2025
Busser
Tosun Turkish Restaurant
06.2024 - 10.2024
Helpdesk Support Specialist
Kazanci Holding Company
02.2021 - 10.2024
Helpdesk Support Specialist and Asset Management
DHL Freight Turkey
11.2017 - 01.2021
IT Specialist
Upi Logistic INC.
09.2011 - 01.2017
IT Specialist
Dogus Hospital
07.2008 - 07.2011
Computer Technology and Programming -
Celal Bayar University