Hakan Ozar

• Provide on-site IT support for warehouse operations, ensuring minimal downtime of critical systems

• Troubleshoot and resolve hardware and software issues for end users and operational devices

• Maintain and support warehouse technology including RF scanners, printers, workstations, and network devices

• Install, configure, and update IT equipment and systems according to company standards

• Monitor system performance and quickly respond to technical incidents and outages

• Support warehouse automation systems such as conveyor systems, sorting tools, and robotics infrastructure

• Collaborate with central IT teams to escalate and resolve complex technical issues

• Ensure security compliance of IT systems and follow internal IT policies and procedures

• Document technical issues, resolutions, and system changes for reporting and continuity.

• Worked closely with other IT teams to troubleshoot difficult technical issues.
• Ensured compliance with established standards related to system configuration management.
• Remote and on site support for internal users.
• Remotely connected to handled terminals to install and update software applications.
• Resolved access issues by performing password resets and unlocking user accounts in Active Directory.

• Managed the tickets on Servicenow system.
• Provided on site technical support during scheduled visits to regional branches.
• Ensure full compliance with ISO 27001 Information Security Management System (ISMS) requirements.
• Actively participated in internal audits to maintain and improve information security standards.

• Provided technical support to internal customers via phone and remote access tools.
• Installed configured and maintained various software applications on Windows systems.
• Ensuring continuous uptime and connectivity between the e-invoice server and the logistics software.

• Provided technical support to internal en users via phone,-mail and remote access tools.
• Installing and configuring new releases of hospital software.