Hakan Safak

• Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted customers with product selection, ensuring a positive shopping experience.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I worked for Getir USA for six months and for Turkish Airlines for eight months while employed at Teleperformance.

• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Assisted call-in customers with questions and orders.

• Supervised daily bar operations, ensuring exceptional service and customer satisfaction.
• Trained and mentored staff on beverage preparation and customer engagement techniques.
• Developed and implemented innovative cocktail menus to enhance guest experience.
• Managed inventory control, reducing waste through efficient stock management practices.
• Conducted performance evaluations, providing constructive feedback to encourage team growth.

• Coordinated daily operations to enhance guest satisfaction and streamline service delivery.
• Led staff meetings to discuss performance metrics and identify areas for improvement in service delivery.
• Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.

• Implemented workflow improvements that enhanced efficiency in food preparation and service delivery.
• Managed inventory levels, optimizing stock usage, and reducing waste effectively.
• Developed employee schedules aligning staffing needs with peak business hours for optimal service.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.