Suhdeena Bey
Contact Center Representative III - Sales
Greenville,SC
Summary
Dynamic team member who consistently exceeds metrics for customer experience, availability and productivity. Strong work ethic and passion for helping and developing others.
Overview
4
4
years of professional experience
Work History
Contact Center Representative III- Sales
TD Bank
04.2025 - Current
- Create a consistent, exceptional customer experience with every client interaction-Currently rank #2 across entire US Contact Center in overall LEI Impact for 2026, Q1.
- Positively contribute to the ongoing improvement of the overall Customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
- Contribute to the growth of the business by developing and deepening new and existing relationships. Identify opportunities to promote products and services.
- Take ownership of customer concerns, gathers data, analyzing and resolves complex customer issues at first point of contact; escalates non-standard, fraud or high-risk transactions.
- Ensure due diligence is taken to support the accuracy of all customer transactions.
- Demonstrate ability to develop and mentor team members.
- Received leadership awards for Scorecard and LEI. Demonstrated leadership in TD volunteering opportunities and in managing scorecards for team.
CONTACT CENTER REPRESENTATIVE - I
TD BANK
Greenville, SC
01.2023 - 03.2025
- Provided delivery of high level customer satisfaction, availability, and productivity.
- Proactive in participation of performance and development activities, including cross-training within own team.
- Demonstrated ability to develop and mentor team members.
- Turned Up the Service and Impact awards received from leadership for Scorecard and LEI.
- Demonstrated leadership in TD volunteering opportunities.
HUMAN RESOURCES POLICY COORDINATOR
EXOS
Tarrytown, NY
01.2022 - 12.2022
- Administered various employee benefits programs and assisted in conducting benefit orientations.
- Maintained HRIS system (Workday).
- Knowledgeable of benefit plans, team member eligibility, and enrollment.
- Assisted in monthly audits.
- Entered data, generated reports, and produced tracking documents.
Education
B.S. - Biochemistry
North Carolina State University
Raleigh, NCB.A. - Chemistry
North Carolina State University
Raleigh, NCSkills
Customer Experience: Customer service excellence, call control, de-escalation, first-contact resolution, empathy-driven communication
Operations & Productivity: High-volume case management, time management, prioritization, documentation, quality assurance
HR & Compliance: Benefits administration, HR policy support, eligibility/enrollment, audits, regulatory compliance, GMP documentation
Systems & Tools: Workday HRIS, records management, reporting, scheduling and staffing coordination
Leadership: Coaching and mentoring, cross-training, team coordination, stakeholder partnership, continuous improvement
Currently enrolled in Connecting Capabilities Career Development program
Accomplishments
- NAO Wow Star Icon Award Recipient- 2026
- Featured Fan Mail- 2025
- Banker of the Month- 2024
- League of Legends Award- Q3, Q4 2024
- Team Spirit Award – Q3, Q4 2024
- Celebrated in US Contact Center Monthly Business Review fan mails- 2024
- Call Handling Awareness Campaign Winner- 2023
Awards
- Team Banker of the Month, 01/24
- League of Legend Award, 10/24
- League of Legend Award, 07/24
- Team Spirit Award, 08/24
- Team Spirit Award, 11/24
- Call Handling Awareness Campaign - Winner, 2023
Custom Section
- United Way (VITA)
- AMCB Metro
- Carolina Disability Inclusion Network
Timeline
Contact Center Representative III- Sales
TD Bank
04.2025 - Current
CONTACT CENTER REPRESENTATIVE - I
TD BANK
01.2023 - 03.2025
HUMAN RESOURCES POLICY COORDINATOR
EXOS
01.2022 - 12.2022
B.A. - Chemistry
North Carolina State University
B.S. - Biochemistry
North Carolina State University