MELINDA BERNAL
San Antonio
Summary
Member-focused professional with expertise in prioritization, problem solving and conflict de-escalation. Skilled in sales, active listening, technical proficiency and effective communication to expand relationships and deliver exceptional service.
Overview
21
21
years of professional experience
Work History
SALES AND SERVICE CONTACT SERVICE REPRESENTATIVE III
USAA BANK
12.2023 - Current
- Handle high volume calls, provide member solutions while adhering to compliance policies and procedures
- Advise and educate members on tools and resources
- Manage multiple tasks such as efficiently navigating between systems and resources
LICENSED REAL ESTATE AGENT
BEST HOMES GMAC, REAL LIVING, EXP REALTY, REAL BROKER
11.2003 - Current
- Help clients buy or sell properties, conducting property assessments, marketing listings, negotiating contracts, facilitating inspections, and guiding clients through the complex process of real estate transactions
- Client Representation: Work on behalf of buyers or sellers, providing advice and guidance throughout the transaction process
- Property Marketing: Create listings, take photos, and promote properties to attract potential buyers or renters
- Property Valuation: Assessing the value of properties using market analysis and local knowledge
- Negotiation: Skillfully negotiate on behalf of my clients to secure the best deal possible
- Paperwork: Handling the extensive paperwork and legal documentation involved in real estate transactions
- Property Showings: Organizing and conducting property showings for potential buyers or tenants
- Market Research: Staying up-to-date on local market trends and conditions to provide informed advice
- Networking: Building and maintaining a network of clients, other agents, and industry professionals
- Continuing Education: Keeping current with real estate laws and industry regulations through ongoing education
- Customer Service: Providing excellent customer service and guidance to clients throughout the buying or selling process
Education
Licensed Texas Real Estate Sales Agent - Certified Residential Specialist, Member of San Antonio Board of Realtors, Member of National Association of Realtors, Member of Texas Real Estate Commission
ALAMO REAL ESTATE INSTITUTE
San Antonio, TexasSAN ANTONIO COLLEGE
San Antonio, TexasSkills
- Prioritization
- Multi-tasking
- Objection handling
- Conflict de-escalation
- Time management
- Technical proficiency
- Sales skills
- Effective communication
- Complaint handling
- Call center customer service
- Problem-solving skills
- Active listening
- Customer service excellence
Timeline
SALES AND SERVICE CONTACT SERVICE REPRESENTATIVE III
USAA BANK
12.2023 - Current
LICENSED REAL ESTATE AGENT
BEST HOMES GMAC, REAL LIVING, EXP REALTY, REAL BROKER
11.2003 - Current
SAN ANTONIO COLLEGE
Licensed Texas Real Estate Sales Agent - Certified Residential Specialist, Member of San Antonio Board of Realtors, Member of National Association of Realtors, Member of Texas Real Estate Commission
ALAMO REAL ESTATE INSTITUTE
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