Hakeem McKain

We handled contracts for USMS United States Marshals Service, ICE, BOP, and more.

• Conducted thorough searches of inmate cells to identify and confiscate contraband and prohibited items, enhancing overall facility security.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Ensured inmate safety by monitoring behavior closely and intervening swiftly during conflicts, preventing escalation and promoting a secure environment.
• Managed high-risk situations to ensure the safety of inmates, staff, and visitors.
• Provided armed security during inmate transport and high-risk situations.
• Monitored CCTV systems for security breaches and unusual activities.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

• Supported one individual through hospice care, offering comfort and dignity during end-of-life journey.
• Facilitated activities of daily living for clients, enhancing independence and improving overall quality of life.
• Delivered support for dressing, grooming, meal preparation, and medication reminders.
• Assisted with the care of one male fully disabled veteran.
• Supported two children with developmental disabilities by implementing personalized care plans.
• Provided compassionate care for six children, ensuring their safety and well-being.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.

• Implemented respite program for client support
• Monitored client behaviors and communicated observations to the treatment team, contributing to informed treatment decisions.

• Supported clients with daily living activities and personal care, enhancing their overall well-being.
• Facilitated group therapy sessions to promote communication and support among clients.
• Coordinated care for 4-9 kids/teens weekly across four locations, overseeing night and morning shifts, conducting room checks every ten minutes, and maintaining accurate logs in Pace systems daily.

• Oversaw departmental functions to ensure smooth operations
• New Loans, Front End 15+, Non-Mandatory 30+, Mandatory 60+, Super-Mandatory 90 - 120+, Redemptions Training
• Conducted daily skip research, managed 150-300 calls, provided redemptions training, released vehicles, issued redemption quotes, assisted in training new hires, facilitated weekly startups and updates, coordinated hourly updates for collection floors, managed money updating emails, performed Excel updates, executed strong talk-offs and talk-downs, addressed manager escalation calls, organized weekly supply runs, and led team and floor contests

• Assistant Store Manager, Credit Manager, Sales Manager
• Conducted advertising, managed collection calls (300+ daily), performed inventory audits, facilitated training, and led hiring and firing processes
• Oversaw operations in multiple store roles, ensuring alignment with business goals