Hakeem McKain

We handled contracts for USMS United States Marshals Services, ICE, BOP, and more.

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Armed guard when required.
• CCTV monitoring and systems.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

• Assisted with the care of six children.
• Assisted with the care of one male fully disabled veteran.
• Two children with developmental disabilities.
• Cared for one individual through the process of hospice.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.

• Respite Program
• Worked in four locations, Cared for between 4 - 9 kids/teens a week, In charge of homes for night shifts and morning, Room checks every ten minutes, Maintained logs, All notes loaded into Pace systems daily

• Departments
• New Loans, Front End 15+, Non-Mandatory 30+, Mandatory 60+, Super-Mandatory 90 - 120+, Redemptions Training
• Daily skip research, Three passes daily, 150 - 300+ daily calls required, Redemptions training, Released vehicles, Redemption calls, Redemption quotes, Pinged vehicles, Assisted in training new hires, Assisted in running weekly startups and updating meetings, Assisted in hourly updates for collection floors, Ran money updating email, Excel updates, Strong talk-offs, Strong talk-downs, Handled Manager escalation call, Handled weekly supply runs for the teams, Ran team contests, Ran floor contests

• Positions
• Assistant Store Manager, Credit Manager, Sales Manager
• Advertising, Collection calls, 300+ calls daily, Collection runs, Repossessions, Deliveries, Inventory, Monthly audits, Training, Hiring & firing, Quality assurance, Money drops, Bank deposits, Opening the store, Closing the store, Start-up meetings, Scheduling deliveries, Contract signings, Application verifications, Daily vehicle inspections, Deliveries, Sales