Hakeem Rathbun
Whittier
Summary
Results-driven Small Business Owner with over 8 years in strategic planning and team leadership. Skilled in analyzing market trends to develop innovative products and enhance client satisfaction. Expertise in data analysis, negotiation, and project management fosters collaboration and drives sales growth.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Small Business Owner
The Dream Network
Los Angeles
01.2021 - Current
- Directed daily operations for The Dream Network business services
- Developed client relationships and managed service requests
- Coordinated marketing campaigns across social media and email channels
- Coordinated promotional efforts and communication for artists, content creators, and musicians, managing logistics for flights, studio time, and show bookings.
- Analyzed streaming trends and music sales, conducting market analysis to identify trends that informed strategic product offerings.
AI Data Trainer
MERCOR
10.2025 - 06.2026
- Trained AI data using MERCOR labeling guidelines and task instructions.
- Annotated text responses for intent, tone, and factual consistency.
- Reviewed model outputs for accuracy, relevance, and policy compliance.
Intake Coordinator
Warehouse Stationery
El Monte, CA
10.2024 - 12.2025
- Coordinated customer intake for office supplies and print orders at Warehouse Stationery.
- Logged enquiries into retail systems for timely follow-up and processing.
- Verified order details against store records and customer requests.
- Routed requests to sales, print, and warehouse teams for action.
Insurance Agent
TransAmerica
San Francisco
01.2017 - 05.2022
- Advised clients on Transamerica life insurance and retirement solutions.
- Guided clients through insurance options, resulting in increased policy uptake and improved client retention.
- Analyzed customer needs for protection, savings, and income planning.
- Partnered with underwriters to streamline policy approval processes, improving efficiency and decreasing turnaround times.
- Gathered necessary documentation for insurance applications, policy forms, and beneficiary updates.
Sales Manager
Green Car Wash
Beverly Hills
01.2018 - 01.2020
- Managed Green Car Wash membership sales and customer renewals.
- Implemented customer feedback system, generating actionable insights that improved service offerings.
- Built fleet account relationships with local business clients.
- Trained team members on service packages and upselling scripts.
- Fostered relationships with team members to streamline operations, enhancing service timeliness and client satisfaction.
Education
Business Administration/Executive Management
Syracuse University
New York 07.2016 - 01.2020
Skills
- Customer Relationship Management
- Sales strategy
- Data analysis
- Project management
- Strategic planning
- Team leadership
- Conflict resolution
- Networking (skillful)
- Innovative Problem Solving
Personal Information
Title: Business owner
Timeline
AI Data Trainer
MERCOR
10.2025 - 06.2026
Intake Coordinator
Warehouse Stationery
10.2024 - 12.2025
Small Business Owner
The Dream Network
01.2021 - Current
Sales Manager
Green Car Wash
01.2018 - 01.2020
Insurance Agent
TransAmerica
01.2017 - 05.2022
Business Administration/Executive Management
Syracuse University
07.2016 - 01.2020