Summary
Overview
Work History
Education
Skills
Timeline
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Hal Veatch Jr

Hal Veatch Jr

4522 W Butler Dr,AZ

Summary

I posses the enhanced skill set and qualification to effectively transition into the current position and deliver immediate and exceptional results. My leadership skills will have the ability to be a positive influence on my team members. I have the ability to drive business results. I am a multi dimensional person with Call Center, Customer Care and Client Relationship experience.

Overview

11
11
years of professional experience

Work History

Remote Advisory Specialist

Get Cruise
Scottsdale, AZ
05.2022 - 12.2023
  • Vehicular assistance and exemplary customer support before, during and after driverless trips
  • Provide feedback to Research and Development/ Be flexible, adaptable, dynamic and collaborative
  • Show strong attention to detail along with the ability to adapt to developing situation
  • Troubleshoot technical issues faced by autonomous vehicles and human passengers

Customer Service Representative

Wells Fargo
Phoenix, AZ
08.2017 - 05.2020
  • Responsible for managing debit and credit card maintenance, limit increase, close and reissue cards, as well as privilege debit card maintenance
  • Assist with account transactions and balances, account maintenance, address change, check orders as well as handle brokerage accounts and annuities
  • Responsible for helping customers with online banking and troubleshooting

Operations Specialist

Target
Phoenix, AZ
04.2013 - 08.2017
  • Maintain inventory tracking and monitor minimum levels
  • Train and educate new hires
  • Handle all outbound and inbound shipping daily and work closely with receiving for accurate receipts of goods/ Reviewing and adjusting customer accounts
  • Maintain quality control, satisfaction performance, constantly seeking new ways improve operations
  • Take statements from insured, claimants, and witnesses
  • Schedule pick ups and deliveries on appointment calendar and organize products accordingly
  • Record shipment data, such as weight, charges, space available, damages, or discrepancies for reporting accounting

Education

Bachelor's Degree -

Arizona State University
Tempe, AZ
08-2009

Associate of General Studies -

Glendale Community College
Glendale
05-2009

Skills

  • I have the ability to make personal connections, engage and educate customers, listen and establish trust and build lasting relationships
  • Time management skills to follow tight deadlines, organize and manage multiple priorities
  • Leadership, creative thinking, forecast skills, detailed oriented with strong work ethics and the ability to work in a fast paced environment
  • Ability to learn product, services and procedures quickly and accurately, deliver solutions

Timeline

Remote Advisory Specialist

Get Cruise
05.2022 - 12.2023

Customer Service Representative

Wells Fargo
08.2017 - 05.2020

Operations Specialist

Target
04.2013 - 08.2017

Bachelor's Degree -

Arizona State University

Associate of General Studies -

Glendale Community College

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Hal Veatch Jr