Hala Al Dawood

• Greeted customers and provided assistance with locating desired items.
• Organized shelves and displays to ensure merchandise was attractively presented.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Operated cash register efficiently and accurately, processed payments by cash, or credit card.

Clinical Preparation and Sanitation: Cleaning and preparing rooms before and after patient appointments to maintain a sterile environment and ensure patient safety.

Patient Monitoring: Taking vital signs like blood pressure to assess and document patient health before and after procedures.

Assisting During Procedures: Providing chairside assistance, including suctioning the mouth to support the dentist and improve patient comfort and procedure efficiency.

Patient Education and Communication: Offering patients clear, compassionate post-operative care instructions to help them understand aftercare and promote healing.

Attention to Detail: Ensuring all tools and surfaces are sanitized, supplies are stocked, and patient charts are accurately updated.

Professionalism and Patient Interaction: Developing interpersonal skills by interacting with diverse patient backgrounds, building trust, and showing empathy to patients who may be nervous or uncomfortable.

• Performed cystoscopy procedures by assisting the physician with patient preparation and instrumentation.
• Assisted in ultrasound imaging of the prostate gland, bladder, kidneys, and other organs for diagnostic purposes.
• Collected specimens from patients for laboratory testing and analysis.
• Maintained accurate records of patient medical history, test results, and treatments administered.
• Observed sterile technique when preparing instruments for use in urology procedures.
• Provided patient education regarding their condition and treatment plan as directed by the physician.
• Assisted with catheterization procedure to monitor urine output or insert stents into urinary tract systems.

- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Supported nurses in daily patient care activities by taking vital signs, blood sugar test, documenting patient observations (1:1, LOS, and Q15’S), as well as monitored meals and outputs.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital department.
- Collected lab specimens in adherence with safety protocols for patient tests.