Hala Alqassem
Austin,TX
Summary
Friendly and ambitious worker with strong interpersonal skills and proficiency in both foodservice and laboratory settings. Comfortable working independently and as part of a team. Works well in fast-paced, high-stress environments. NMSU Graduate with BS in Food Science Technology, and a BIS in Independent Studies with a focus on Human Nutrition and Dietary Science. Experienced in lab work and passionate about food science and microbiology.
Overview
13
13
years of professional experience
Work History
Bartender
Fleming's Prime Steakhouse & Wine Bar
12.2022 - Current
- Provided guests with a fine-dining experience while making connections and ensuring all needs are met to the highest standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Service Manager
Olive Garden
11.2017 - 11.2022
- Bar manager - Ensure proper standards are followed in the bar, including managing the scheduling, training, cleaning, and constant coaching of team members to improve the department every day
- Off-Premises manager - Ensure all catering and take-out orders are executed flawlessly, including the scheduling, training, organization, and cohesiveness of the team
- Fostered a fun and productive work atmosphere, where the team feels valued while also being held to high standards
- Plays a significant leadership role in the restaurant, from constant coaching and watching employee standards, to handling difficult situations and providing support for all departments every day when needed
- Experienced in scheduling, ordering from vendors, receiving shipments, taking inventory, holding meetings, providing disciplinary action, and adapting to any situations that may arise and ensuring business prospers regardless of any obstacles
- Upheld high sanitation and safety standards while delivering and serving food.
Assistant Front End Manager
Albertsons
11.2019 - 11.2020
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Coached employees on cashier job functions and provided cross-training for other frontend positions
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products
- Managed store independently in absence of store manager or assistant manager.
Triage Nurse
Internal Medicine Specialists of Alamogordo
01.2011 - 01.2015
- Evaluated and assessed patient's health care needs based on signs and symptoms utilizing established triage protocols and guidelines
- Documented symptoms, nursing assessment, and patient response
- Followed policies, procedures, and protocols to confirm consistency and departmental effectiveness and improve health care outcomes of patients through access to appropriate health care
- Obtained appropriate input and direction from providers to determine best clinical course of action and recommendations for specific patient health care needs
- Recorded patients' medical information and vital signs
- Educated patients, family members, and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes.
Education
Bachelor of Independent Studies - Human Nutrition and Dietary Science
New Mexico State University
Las Cruces, NM2022
Bachelor of Science - Food Science Technology
New Mexico State University
Las Cruces, NM05.2022
Skills
- 10 years of customer service experience
- Comfortable with all facets of foodservice
- 4 years of management experience
- Works well in fast-paced settings
- 2 years of laboratory experience
- Strategic planning and adaptability
- Strong leadership skills
- Sales management and organization
Timeline
Bartender
Fleming's Prime Steakhouse & Wine Bar
12.2022 - Current
Assistant Front End Manager
Albertsons
11.2019 - 11.2020
Service Manager
Olive Garden
11.2017 - 11.2022
Triage Nurse
Internal Medicine Specialists of Alamogordo
01.2011 - 01.2015
Bachelor of Independent Studies - Human Nutrition and Dietary Science
New Mexico State University
Bachelor of Science - Food Science Technology
New Mexico State University
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