Halaena Hernandez

My duties as a key holder were to open and close the store while maintaining the day to day operational task such as engaging with our clients to maximize sales, placing replenishment orders, staying in contact with clients via email or phone, keeping the store clean and neat, and tracking our personal and store sales goals.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Led instructional classes for parents with infants, young children, and adults to protect recreational users from dangerous situations.

• Demonstrated and manipulated all swimming strokes through repetition and proper positioning.
• Documented each student's progress and gave constructive feedback for areas that could be improved.
• Checked chemical level of pool before lesson commencement and notified maintenance department of any issues.
• Worked one-on-one with special needs students, delivering guidance and reassurance.

• Drove sales of Boots and various western type clothing products by applying knowledge of customer preferences and active listening skills.
• Recommended merchandise to customers based on needs and preferences.
• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
• Verified prices and computed totals to complete accurate invoices.
• Organized and processed damaged goods according to vendor and manufacturer procedures.
• Investigated and resolved variances with inventory records.
• Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.