Halee Griffin
Student
haleenicolegriffin@gmail.com,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Team Member
Whatabuger
Round Rock, TX
04.2020 - 12.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Recorded orders by answering customer questions and entering requests in system.
Cashier
Walmart
Pflugerville, TX
06.2019 - 04.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
High School Diploma -
Hutto High School
Hutto, TX 08.2017 - 05.2021
Psychology
The University of Texas At San Antonio
San Antonio, TX 07.2021 - Current
Skills
Documentation and reporting
Service recommendations
Written and oral communication
Keyboarding
Sales expertise
Desktop support
Accomplishments
- Achieved five stars by completing service with accuracy and efficiency.
- Awarded “Employee of the Month” in 2021.
- Supervised team of 20 staff members.
- Trained and mentored 10 employees.
- Resolved product issue through consumer testing.
Timeline
Psychology
The University of Texas At San Antonio
07.2021 - Current
Restaurant Team Member
Whatabuger
04.2020 - 12.2021
Cashier
Walmart
06.2019 - 04.2020
High School Diploma -
Hutto High School
08.2017 - 05.2021
Poetry
I write poetry to help people. In life we tend to forget that we aren't alone, even when we are. My goal is to help better people and make them feel heard and seen.