Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Victoria Broussard

Victoria Broussard

Los Angeles,CA

Summary

Experienced and results-driven Shift Leader with a strong background in fine dining operations and a passion for delivering exceptional culinary experiences. Adept at managing staff, optimizing service flow, and ensuring adherence to the highest standards of food quality and presentation. Proven track record of training and mentoring team members to exceed guest expectations while fostering a collaborative and efficient work environment. Skilled in conflict resolution and effective communication, dedicated to enhancing customer satisfaction and driving operational excellence in a fast-paced, upscale restaurant setting. Open to all fine dining and restaurant lead positions.

Overview

13
13
years of professional experience

Work History

Restaurant Team Member

Qwick
Los Angeles County, CA
04.2022 - Current
  • Served as a general restaurant team member for areas throughout Los Angeles County, San Bernardino County, Riverside County
  • Communicated clearly with kitchen staff, bartenders, FOH/BOH regarding order specifics.
  • Cleaned cooking equipment, dishwashers and hospital commercial cleaners after use according to safety protocols.
  • Monitored temperature of refrigeration units to ensure proper storage conditions.

Banquet and Fine Dining Server

Adia Solutions
Angeles, CA
01.2022 - Current
  • Assisted in setting up banquet tables with linens, china, glassware and silverware. Ensured proper presentation of dishes before serving to the guest.
  • Checked back with customers during meals to ensure satisfaction with food and beverage items.
  • Cleared used tableware between courses and replaced with clean items as necessary.
  • Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
  • Served wine and other drinks according to restaurant standards. Noted timing of meal progression, keeping kitchen staff informed.

Concession Stand Worker

Tend
Los Angeles County, CA
01.2022 - Current
  • Served as a food runner, concession stand worker, and worked as a dishwasher for various stadiums including Angels and Dodger Stadium

Concession Stand Worker

BlueCrew
Los Angeles County, CA
12.2021 - 05.2022
  • Worked in large warehouse handling requested orders and taking them to customers
  • Served at various concession stands inside Dodger Stadium

Cashier Team Lead

Kony’s Pizzeria and Pub
Los Angeles, CA
10.2014 - 04.2016
  • Assisted and trained cashiers with resolving customer complaints and inquiries.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Identified discrepancies between actual sales figures and expected totals and POS experience
  • Coordinated with other departments when additional support was needed during peak hours. Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Verified customer age requirement for alcohol or tobacco purchases.

Student Food Service Worker

UC Davis
Davis, California
08.2011 - 03.2014

  • Packaged meals for take-out and processed payments. Provided prompt customer service and inquiries.
  • Cleaned and sanitized kitchen equipment and surfaces. Maintained service standards during busy shifts.
  • Monitored food temperatures and stocked supplies. Assisted with catering setups and guest service.

Education

Master's - Psychology

The Chicago School of Professional Psychology at Chicago
Chicago, IL
05.2023

Bachelor of Arts - Psychology

University of California-Davis
Davis, CA

Skills

  • Management and Merchandising
  • Customer Service Management
  • Production Reporting and Scheduling
  • OSHA regulations compliance
  • Sales Reporting
  • Quality Inspections
  • Cash Handling
  • Staff education and training
  • Shift Paperwork Completion
  • Equipment Maintenance
  • Hospital standards
  • ServSafe Certification
  • Covid-19 Safety Protocols
  • Payment Collection
  • ID Verification
  • Spirit, wine, and beer expertise
  • Point of sale operation
  • Sanitizing protocols
  • Trash management

Timeline

Restaurant Team Member

Qwick
04.2022 - Current

Banquet and Fine Dining Server

Adia Solutions
01.2022 - Current

Concession Stand Worker

Tend
01.2022 - Current

Concession Stand Worker

BlueCrew
12.2021 - 05.2022

Cashier Team Lead

Kony’s Pizzeria and Pub
10.2014 - 04.2016

Student Food Service Worker

UC Davis
08.2011 - 03.2014

Master's - Psychology

The Chicago School of Professional Psychology at Chicago

Bachelor of Arts - Psychology

University of California-Davis

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Victoria Broussard