Haleigh Glennon
Philadelphia,PA
Summary
Dynamic management professional with a strong customer-centric approach, skilled in leading teams to exceed organizational objectives. Proven track record in cultivating exceptional customer service experiences while promoting a collaborative, high-performing team environment. Recognized as a strategic thinker with excellent interpersonal skills, committed to driving success through effective leadership and an unwavering focus on customer satisfaction. Passionate about leveraging insights and innovative strategies to enhance service delivery and foster lasting client relationships.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Apple Park
Philadelphia, PA
04.2024 - Current
- Manage budget and expenses
- Process invoices and payments
- Prepare financial reports
- Oversee the processing and shipping of orders
- Manage inventory levels and restocking
- Coordinate with suppliers and logistics partners
- Track and resolve order discrepancies
- Ensure timely and accurate order delivery
- Provide product information and support
- Maintain customer satisfaction and feedback records
- Apply strategic sales and marketing to online store to increase daily profit numbers
Store Manager
Lovisa
Township of Deptford, NJ
01.2023 - 04.2024
- Directed daily operations to ensure seamless store functionality.
- Manage inventory levels, conduct regular stock checks, and reorder merchandise as needed.
- Led training and supervision of staff, ensuring comprehensive understanding of product knowledge and customer service standards.
- Formulated and executed sales strategies to drive revenue growth.
- Monitor and analyze sales metrics, identifying trends and areas for improvement.
- Maintain a visually appealing store layout, ensuring effective product displays.
- Create employee schedules, manage payroll, and ensure compliance with labor regulations.
- Conduct regular staff performance reviews and provide constructive feedback.
- Stay updated on industry trends and competitor activities to inform business decisions.
- Implement marketing initiatives to drive foot traffic and increase sales.
- Enforce company policies and procedures, ensuring a safe and positive work environment.
- Collaborate with upper management to develop and execute strategic business plans.
Store Manager
2nd STREET USA,inc.
Philadelphia, PA
02.2021 - 09.2023
- Executed opening and closing cash register counts to ensure accurate financial reporting.
- Coordinated bi-weekly schedules and monitored hours to ensure operational efficiency.
- Developed structured goals on a monthly, weekly, and daily basis to enhance productivity.
- Oversaw team operations and ensured alignment with organizational goals.
- Implemented training programs and provided leadership to assistant managers and sales associates, fostering a collaborative work environment.
- Managed and monitored monthly budget allocations and expenditures.
- Executed precise pricing and visually appealing displays for luxury clothing and accessories to attract clientele.
Server
Chickie's and Pete's
Marlton, NJ
03.2019 - 02.2021
- Greeted customers quickly and efficiently, answered questions and recommended specials, wine, liquor and desserts to increase profits.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Entered customer food orders into computer system.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Rearranged tables and chairs, completed side work such as folding napkins, polishing silverware, rolling silverware,etc.
- Monitored customer movements and quickly cleared empty tables for future guests.
Seasonal Sales Associate
Bath & Body Works
Philadelphia, PA
02.2017 - 03.2020
- Greeted customers, identified what their needs and wants were walking into the store.
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
1st Assistant Manager
Zumiez
Cherry Hill, NJ
10.2016 - 03.2019
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
- Won store sales competition for employee of the month nine times, with three being in a row.
- Processed orders through our online system and coordinated product deliveries.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Made sure my sales associates were meeting their individual sales goals, staying in their correct zones and overall meeting our hourly and day goals.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Education
High school diploma -
Northeast High School
Philadelphia, PA05.2020
Skills
- Team leadership
- Retail loss prevention
- Visual merchandising
- Business development
- Analysis skills
- Conflict resolution
- Effective communication
- Merchandising knowledge
- Recruiting
- Customer service
- Budget administration
Timeline
Assistant Operations Manager
Apple Park
04.2024 - Current
Store Manager
Lovisa
01.2023 - 04.2024
Store Manager
2nd STREET USA,inc.
02.2021 - 09.2023
Server
Chickie's and Pete's
03.2019 - 02.2021
Seasonal Sales Associate
Bath & Body Works
02.2017 - 03.2020
1st Assistant Manager
Zumiez
10.2016 - 03.2019
High school diploma -
Northeast High School